July 06, 2021
Score 8 out of 10
Overall Satisfaction with Adobe Captivate Prime
Adobe Captivate Prime is used to train our employees and deliver lessons online to our customers. It has been extremely useful when COVID started and we had to move from a face to face teaching to online teaching. It's a powerful software that allowed us to create virtual classrooms and not just have video calls.
- Due to COVID-19, Adobe Captivate Prime has allowed us to stay relevant and do things we were not able to do.
- It is quite expensive and may not be suitable for everyone.
We had requested a demo and our team has been happy with the product. Everyone was already familiar with Adobe product so that was pretty easy. It was a learning curve for our students, but after a few demonstrations and well written instructions no complaints were made and we received excellent feedback.
The purchase process was easy and the Adobe sales team was helpful. We were ready to start using the software within a few days and the pricing model was similar to other Adobe products, so not a problem there. We didn't experience any follow-up costs around implementation or support. This was a successful launch for us.
We had a few difficulties with slow ping for customers living in China and also with access to recordings, but Adobe Customer Service were helpful in solving those issues and we managed to find a solution suitable for our customers. Adobe's live chat support was responsive and it's great to be able to speak with someone almost 24/7.
Adobe Captivate Prime is the only software that was able to create what we needed, and we have no regret with our choice. It has been able to create a virtual classroom accessible from different parts of the world.
We have been pretty happy with this product and the fact that we are already familiar with the Adobe environment made it easy for us to use Captivate Prime. We know that Adobe is a company that we can trust and offer product of high quality. It was perfectly suited to train staff working from home and students that couldn't learn face to face.