Item: AkkenCloud
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Akken is used by all of us in the company. Personally, I use it for its applicant tracking functions. It helps me to keep organized and know where I am with candidates throughout to process, from initial contact to a job offer. Because my coworkers can access all notes as well, this helps to avoid any confusion. Had I been using just a spreadsheet that was accessible to only me, my teammates wouldn't know what was going on in my process. Our office manager and CEO use Akken for its back-office functions as well.

Pros and Cons

Applicant tracking - organized system that stores notes, documents, status
Payroll
Client tracking - ability to save info on our clients. This lets us associates job orders and candidates with the company so that we may view all submissions to them on one page.

Customer service - it has been harder to reach them recently.
Outlook Sync - was going well and useful at first, but had trouble after the last update. This may be my computer vs. Akken, but we haven't been able to contact customer service to get it resolved.

Return on Investment

Positive ROI
Supports teamwork
Optimizes use of resources (ex. I don't waste a contact on Indeed because if I look in Akken, I can see if a candidate was already contacted before)

Key Insights

Do you think AkkenCloud delivers good value for the price?

Yes

Are you happy with AkkenCloud's feature set?

Yes

Did AkkenCloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AkkenCloud go as expected?

I wasn't involved with the implementation phase

Would you buy AkkenCloud again?

Yes

Likelihood to Recommend

Akken is great for recruiting/staffing agencies. We have a lot of job orders to juggle but having Akken makes it very doable. The function of being able to save not only candidates but also clients (companies) is definitely needed for agencies. It's best used when you have a candidate's resume in the form of a document/PDF so that Akken can parse the content. In a scenario when you don't yet have a resume doc but still want to have a candidate profile for the sake of tracking notes, it's helpful that you can do that without a resume or much content. Akken may not be as helpful for internal recruiters with lower volumes.

Useful For Agencies

Overall Satisfaction with AkkenCloud