Aladtec - got to try it.
September 12, 2016
Aladtec - got to try it.
River Falls EMSPublic Safety, 51-200 employees
Score 10 out of 10
Overall Satisfaction with Aladtec
Our department uses Aladtec for our staff scheduling and department notifications. We have 70+ EMS employees to schedule covering 5 ambulances, 3 quick response vehicles and two stations. Our staff accessed the Aladtec software daily for staff notes and shift notes. It is a great communication tool along with the scheduling program.
- First and foremost, outstanding customer service. They are always willing to solve any issues and do so in a timely manner.
- They are very open to new ideas and concepts from their customers to improve the overall product.
- The organization is very innovative. They are constantly striving to find new ways to make the program work for their customers.
- They provide outstanding training and support when needed or asked. Particularly when new employees are hired onto our department, Aladtec is willing to help train our new staff to the system. Being the program is so user friendly, we rarely have to do that, but is important to note they are willing to help.
- The only item we would like to see is an online training module for our EMS staff. Being able to upload training items and quizzes for our staff to do under their user accounts would be a huge asset for our department and others. Similar to the Moodle training software.
- No other issues to note.
- Less time spent on scheduling. More time on staff management and operations.
- Affordable solution to scheduling and staff notifications. Very cheap compared to other similar vendors.
- Streamlined operations for our department by using this software and database. Staff can access what they need anytime they want by computer or cell phone.
We have not done a lot of research on other products, so we really can't compare. We have been very happy with Aladtec for the past 13 years. Their customer service, knowledgeable staff, affordable pricing, and progressive nature for customer satisfaction has kept us happy. Aladtec provides the staffing management solutions we want, so we have had no reason to shop around.
The entire Aladtec scheduling and staff management software program works very well for our department. The entire program is exactly what our department needs and uses for daily operations. We would be struggling without it. Our EMS staff thoroughly enjoy using it and its user friendly nature. We highly recommend using it.