Item: Aline
Rating: 9
Author: Susan Regalis

Overall Satisfaction with Aline

Use Cases and Deployment Scope

I use Aline to help manage our referrals and inquiries for our senior living community. Stay organized and keep track of all leads. We can also track how new prospects learned about our organizations and possibly why they did not follow through with a move-in. It allows us to personalize all communications and share referrals between levels of living Without having to re-enter the data.

Pros and Cons

Pros

Notifications of missed next steps
Highlighting and prioritizing hot vs shoft leads.
Track referral sources
Track vacancies and move ins across all levels of living

Cons

Email does not allow us to include attachments.

Return on Investment

Optimizes sales and marketing
Reduce paper tracking

Support Rating

To be fair, I haven’t used this much.

Usability

Would be a 10 if you had the ability to include attachments to email.

Key Insights

Do you think Aline delivers good value for the price?

Yes

Are you happy with Aline's feature set?

Yes

Did Aline live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Aline go as expected?

I wasn't involved with the implementation phase

Would you buy Aline again?

Yes

Likelihood to Recommend

You need to add the ability for us to include attachments to the emails we sent from Within the program

Using Aline

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Let’s boost your sales…

Modules Used