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Love for the Applause, Applause
September 25, 2015

Love for the Applause, Applause

Justin McSweeney | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Functionality, Compatibility, Load, Accessibility

Overall Satisfaction with Applause

Applause is used by the engineering and product teams to aid us in testing new products and new versions of existing products. They are a great supplement to our own internal QA team, which would not be able to conduct all the testing required just on our own.
  • Fast ramp-up - minutes after activating a test cycle I will see testers jumping in, starting discussions in chat, and logging defects found.
  • Able to test on every device we've ever asked for.
  • Expertise in areas like scripting and test automation, accessibility, and more.
  • Good integration with our JIRA defect tracking system.
  • A great test team lead assigned to a test cycle to vet and approve bugs entered by test team members.
  • Videos attached to defect reports when screenshots don't cut it.
  • Defect reports can at times be confusing or not quite up to the standards we have internally but video attachments almost always clear up any confusion.
  • At times I'll find a limitation with the platform but so far I've always found a workaround, and they are making continual improvements to the platform.
  • By using Applause we could forgo hiring full time specialists, which could be costly not to mention the interview process would take considerable time.
Applause (UTest back when we started with them) was the first we've used, and we haven't felt the need to explore/evaluate other similar products.
There is a process to get test cycles set up and activated, so I would not advise it for a very short test. For longer test cycles it makes more sense, and it becomes quicker to set up test cycles over time. Tools like the ability to clone an earlier test cycle really help too.