A monster of network visibility - when it works
January 29, 2020

A monster of network visibility - when it works

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppNeta

AppNeta is being used by one department day-to-day but provides the higher up managers with report style PDF of any major or minor network outages that occurred in the last month.

Pros

  • Site to site network analysis.
  • Hop-by-hop troubleshooting.

Cons

  • Hardware has a lot of bugs.
  • Auto-updates cannot be turned off on the hardware, causing blips in monitoring.
  • A reduction in network outages and length of network outages.
  • More detailed post outage investigation available.
AppNeta, when it is functioning, works wonders for discovering problem areas of the network - quite a bit more than other products in my opinion. But the amount of times we have a network blip and I got to check AppNeta to find out the hardware had hit a bug 2 weeks before and they have not been functioning since makes it hard to compete with other products at this time.
Timely support is one of AppNeta's strong suits. But the ability to develop permeant fixes for issues within there product is where they lack.

Do you think AppNeta delivers good value for the price?

No

Are you happy with AppNeta's feature set?

Yes

Did AppNeta live up to sales and marketing promises?

Yes

Did implementation of AppNeta go as expected?

No

Would you buy AppNeta again?

No

AppNeta is awesome for getting site-to-site statistics or trying to find out why at 3 am every night, this server loses connectivity to another server in a different data center. But we have found the multiple bugs in the hardware hard to deal with when the devices are a 4-hour plane ride away and require someone to console into the device.

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