Item: AppRiver from OpenText
Rating: 4
Author: Verified User

Overall Satisfaction with AppRiver

Use Cases and Deployment Scope

We were using it to cut down on the amount of spam we were receiving. It helped us to minimize these malicious emails that cost our company time and money.

Pros and Cons

Pros

There are a lot of options for filtering. You can do so by domain, email, and even countries.

Cons

It didn't block spam well enough. We constantly had spam and spoofed emails come through that many people thought were legitimate. Became a bit of a problem for us.

Return on Investment

Emails got through that were blatantly scams if you looked at the headers, but the content was believable and we had users who believed and we lost thousands of dollars due to a scam. It really should've blocked the addresses they were coming from, but it didn't.

Alternatives Considered

SpamTitan

SpamTitan doesn't have as much granular settings, but it is far superior at blocking malicious emails.

Support Rating

Their team seemed knowledgeable, but their suggestions rarely helped.

Key Insights

Do you think AppRiver from OpenText delivers good value for the price?

Are you happy with AppRiver from OpenText's feature set?

Did AppRiver from OpenText live up to sales and marketing promises?

Did implementation of AppRiver from OpenText go as expected?

Yes

Would you buy AppRiver from OpenText again?

Other Software Used

Zendesk

Likelihood to Recommend

AppRiver is supposed to be good for blocking spam, but it let a lot through that it should have caught.

AppRiver from OpenText Feature Ratings

Comments

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Weak Spam Filtering