Overall Satisfaction with AppRiver
We use AppRiver for company wide inbound email filtering. AppRiver was recommended to me after the solution we used for a couple of years dissolved. We have been very pleased with its performance and ability to quarantine emails that are suspicious.
- Very useful daily quarantine list emailed to users.
- Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
- Multiple ways to filter emails (domain, email address, text, etc)
- Link protection is one of the newest options available and we absolutely love it!!
- When setting up a mail rule, you cannot use operators. For example, you cannot filter an email where the subject contains "bad word" and the header contains "header info" . You can only filter on one or the other, not together.
- Perhaps make it a little easier to see why an email was quarantined.
- The daily quarantine emails to users helps free up I.T. personnel time.
- Link Protection has really increased our email security posture by not having to worry as much about end users clicking on embedded links.
I have only had to use support (chat) once or twice. The support has always been very polite and professional, and knowledgeable. As a matter of fact, I had to use chat support this morning and my issue was resolved within 5 minutes.
We used Postini as our email filtering for a couple of years until it was purchased by Google. We continued on with Google because we didn't want to have the pain of migrating to another platform. But, we research and decided on AppRiver. The migration over was very simple and quite painless. Very happy with the decision. I just hope they keep the same path they are on and don't sell out to another vendor. I like the product!
I would highly recommend AppRiver for inbound email filtering. We have been very pleased with the performance and the ease of use. The occasional email does get through, but I have had that happen on any email filtering we have used in the past. Great product and great support as well.