Zix is a great solution for email encryption and spam filtering!
Updated March 15, 2020
Zix is a great solution for email encryption and spam filtering!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zix
Zix is being used by my company to address the need for secure, encrypted emails, both with our partners who are also in the Zix network, and externally with third parties and clients who are outside of the Zix network. Zix also provides us with a comprehensive spam filtering package that filters emails, and tests any links clicked from within an email by our users.
Pros
- Email Encryption - Their protocols are secure, and the process to encrypt is completely customizable with different methods available to provide ease of use for our employees at different levels of computer knowledge.
- Spam Filtering - Thus far their spam filtering has been top notch and the configuration options provided allow for a very detailed level of granularity depending on user and department.
- Corporate branding - With any encrypted emails sent by our organization, they are branded prominently for us with our logos and name which aids significantly in maintaining a professional appearance.
Cons
- The only area I've found that needs work is in creating a custom filter rule. They have the option available but it didn't work as well as it should without contacting support. They had to bounce it to a higher level of support so it could be addressed on the development end. However it was resolved quickly and they did whatever they had to do to make it work as it should.
- There was some issue with communication between their sales department and the deployment team who assisted us, however they were able to get the issues resolved quickly so it was a minimal issue.
- It keeps our client data secure in transit, aiding us in compliance to HIPPA and other required standards, which also lends to peace of mind.
- It greatly minimizes the time spent combing through email to sort and deal with junk/spam.
- It minimizes the risk of employees inadvertently clicking infected links from within emails, opening our network to larger threats. This alone saves time and money as it decreases the time spent by our IT department in dealing with information security issues and system recovery that we might otherwise face.
Several times spammers change up their methods to get through common spam filters. All we've had to do was forward the message to Zix support and within hours they had new filters developed and in place to stop them. Another time I needed to develop a custom filter to allow a certain type of message through and they worked with me to help me develop a targeted filter that kept me from having to just whitelist someone's email address. They replied to my initial email in minutes and stuck with me until I was sure it was working as needed.
Using Zix
400 - All across the board use it for encryption and depend on it to filter spam.
- HIPPA complaint email encryption
- Spam filtering
- Link checking
- The link checking feature had been incredibly useful. I didn't realize initially how much of a workout we'd put that through.
- Not sure. We use it pretty fully for what it does right now.
3 - Basic computer knowledge is all that is required, but knowledge of filter rules and all that help.
Evaluating Zix and Competitors
Yes - We initial needed it for email encryption and had no prior software for that but it did replace Xeams as a spam filter. We needed to replace it because the free version was no longer supported and the paid version was out of our price range for what it provided. Zix is also much simpler to manage.
I can't imagine it being any easier than it was with Zix. Their reputation is solid and was touted well by other organizations that used them.
Zix Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
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