Best program investment we have made!
Updated July 13, 2020

Best program investment we have made!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Apricot Core

Overall Satisfaction with Apricot by Social Solutions

We use Apricot by Social Solutions as our case management platform throughout our 5 locations in the county. Apricot currently addressed our reporting capabilities.
  • Apricot has great customer service! There has never been a time where a team member has not found a solution to my problem. Their representative are always quick to assist and attentive.
  • Reporting functionalities are phenomenal. The simplicity of creating a report is appreciated but most importantly, the accuracy of the reports is great. Reports are not generated if the system thinks there is an error.
  • Customization! As a program that is ever evolving, it is great to have a database that allows such flexibility.
  • Training material that is basic enough for someone who has never operated a database platform to understand.
  • I'd suggest having monthly refresher courses where user could have a Q + A session with a representative. I have found it most helpful when requesting a Zoom call and following along with the representative on resolving the issue.
  • Accuracy of reports has increased drastically.
  • Quality of data inputting as improved.
  • ROI for donors.
As with any organization, efficient record keeping is necessary. We have been able to do so with Apricot. By being able to customize the assessments, we are able to ensure that all data is collected for all clients. Doing so has allowed us to accurate gather data as well as report out to our donors. Record keeping has become easier, faster, and more accurate with the features Apricot offers.
We will have more data in the next month or so on this. We are just wrapping up year 1.
In the past, we used another platform that was not user friendly nor customizable. If we needed to make necessary changes, it would take about a 5-7 for that change to happen. Night and day between Apricot and our previous platform. So glad we switched.
From the very beginning, everyone I have worked with at Apricot has been delightful. I have appreciated their eagerness to find solutions and provide qualify customer service. There are never lose ends with a problem. The entire team is solution oriented and transparent.