There's always room for improvement
July 14, 2020

There's always room for improvement

Delores Clark | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Apricot Core

Overall Satisfaction with Apricot by Social Solutions

It is used to capture, retain, and report clients' progress for funding purposes while providing current status within our organization. It replaced a manual system of maintaining profile and case management data.

Pros

  • Customer service is very accessible.
  • Form design is flexible and accommodating.
  • Capable of maintaining various types of database info in one system.
  • Positioning of data records is efficient.

Cons

  • Tutorials are not always easy to understand by a novice user so one has to resort to contacting Customer Support.
  • The ability to retrofit standard form design to our agency's specifications needs expansion.
  • No connectivity between other Apricot users, outside of our organization, for us to share common clients and/or data.
  • The development of the client roster is cumbersome. Must be exported and manipulated to remove duplications.
  • Positive: Made reporting more efficient.
  • Negative: Flexibility w/our population (non-technologically-based).
It has allowed us to differentiate our funders by our various appeals and their level of support so we could determine which solicitations work best. Also, has been used to support our applications for grants.
I have recently been introduced to Life Pulse 360; it may potentially have more options that fit our needs.
Captures basic and progressive data via manual input. Collects and retains data for reporting purposes. Follows case management standard protocols. Does not provide in-depth analytics; limited on what it can capture and how it translates into useable assessments.

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