There's always room for improvement
July 14, 2020
There's always room for improvement
Score 8 out of 10
Vetted Review
Verified User
Software Version
Apricot Core
Overall Satisfaction with Apricot by Social Solutions
It is used to capture, retain, and report clients' progress for funding purposes while providing current status within our organization. It replaced a manual system of maintaining profile and case management data.
- Customer service is very accessible.
- Form design is flexible and accommodating.
- Capable of maintaining various types of database info in one system.
- Positioning of data records is efficient.
- Tutorials are not always easy to understand by a novice user so one has to resort to contacting Customer Support.
- The ability to retrofit standard form design to our agency's specifications needs expansion.
- No connectivity between other Apricot users, outside of our organization, for us to share common clients and/or data.
- The development of the client roster is cumbersome. Must be exported and manipulated to remove duplications.
- Positive: Made reporting more efficient.
- Negative: Flexibility w/our population (non-technologically-based).
It has allowed us to differentiate our funders by our various appeals and their level of support so we could determine which solicitations work best. Also, has been used to support our applications for grants.
I have recently been introduced to Life Pulse 360; it may potentially have more options that fit our needs.