A lot of functionality and ways to customize!
August 30, 2020

A lot of functionality and ways to customize!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Apricot Core

Overall Satisfaction with Apricot by Social Solutions

Apricot is currently used as our case management software across the organization. It is utilized for client profiles, case notes, surveys, and working to use it for volunteers as well. It allows us to store extensive information about our clients that easily accessible to everyone in the organization. It also allows us to run reports to better understand the population we are working with and other important data to our organization and partners.
  • Customizable
  • Reports
  • Form logic
  • Once you've built out your system, it's hard to change without losing data.
  • The support has been mediocre and less than was portrayed when selling the product.
  • It can be somewhat clunky and takes practice to be able to use it well.
  • Data is more accurate and uniform.
  • Provides for a deeper level of accountability with staff.
It seems to be very well suited for client management, especially for large organizations where there is a need for clients to be able to set up their own profiles. If data metrics need to be modified regularly then it becomes somewhat difficult to change without losing data.