Apricot at a glance!
August 29, 2020

Apricot at a glance!

Kenzie Ruder | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Apricot Core

Overall Satisfaction with Apricot by Social Solutions

We use Apricot for our direct service staff within the shelter (therapists, case managers, advocates, etc.) to track hotline calls, intake information, case management, and therapy notes, information on the children's program as well as tracking basic needs of the clients who enter our shelter and what needs have/have not been met.
  • They provide excellent user-friendly resources available in multiple formats. I personally utilize training materials made available through video and articles frequently. In addition, customer service is outstanding! I start a chat conversation fairly often and never have to wait for than a minute or two at most for a response and their staff is always very polite and helpful.
  • Apricot does a great job of offering templates that can be further modified and personalized to specific organizations and programs or you have the option to entirely build your own data collection forms and reporting tools. Either way, you are able to make the database your own and customize it to fit and work best with your organization.
  • Their workflow option is stellar and helps direct service staff complete all necessary forms by putting them in a linear format that automatically pops up when one form is complete. This helps ensure complete data collection and a clean database.
  • The reporting function could be more interactive once published. Currently, once a report is created and published, you can make minor modifications to see different results and compare data but it could be more user friendly still. An option I would love to see is to create a data dump report that can be published and modified each time the report is run. For example, allowing the option to group and ungroup information in "run" mode for comparison purposes and the option to change filter logic after the report is published but then the ability to start the report clean once the next user opens it.
  • It has allowed our organization to become paper free!
  • Also, Apricot makes it possible for our staff to view progress reports and case notes at the click of a button anywhere they are which allows us to be more flexible with work schedules/locations, especially during COVID.
Apricot has allowed us to visually see which programs have high attendance and which seem to correlate with positive results for our clients, allowing us to make programmatic and operational decisions each year in regards to grant funding and program innovation.
It has allowed our grant manager to access reports and numbers very quickly that tell impactful stories about who funders are helping and the resources utilized in a numeric format that rationalize funding requested.
From my experience, Apricot is well suited for institutions with multiple locations. It has the ability to sort by programs and locations to keep data as separate or integrated as desired. It is also suitable for academic/enrollment settings. I currently use it at a domestic violence shelter and I don't feel it has the full functionality that we require. It is not flexible enough for us to capture all of the moving parts that go into running a shelter.