Item: Bonterra Apricot
Rating: 9
Author: Kirsten Taylor

Overall Satisfaction with Apricot by Social Solutions

Use Cases and Deployment Scope

We use Apricot to track case management notes.

Pros and Cons

Pros

Keeps our data safe
Provides ample tools to allow us to store data

Cons

There are so many tools but we don't use them because we don't know how - the interface is not super user-friendly in terms of knowing how to navigate various screens/options/reporting.

Return on Investment

It allows us to consistently successfully answer any question about the protection of our client data.

Diversified Funding

We have not seen increased funding because of our use of Apricot, but we certainly would have lost funding without it.

Key Insights

Do you think Bonterra Apricot delivers good value for the price?

Yes

Are you happy with Bonterra Apricot's feature set?

Yes

Did Bonterra Apricot live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bonterra Apricot go as expected?

I wasn't involved with the implementation phase

Would you buy Bonterra Apricot again?

Yes

We have a very small team of users (3) for Apricot, and we always hope that we will find time to really dig into learning more about the tools Apricot has to offer because we know it would help us cut down on all the manual data collection we do for our small organization. But when we do have time, the interface can be frustrating to navigate and so we give up, knowing that we are not using the tools to their greatest benefit.

Comments

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Kim Phipps
(Vendor Representative) commented 3 years ago
Thank you so much for taking the time to share your feedback. I have passed your comments to our Client Success Director and hope you'll reach out to your Client Success Manager for resources that can make navigation much easier for your team. Thank you for all you do.

Wish we could learn all the tools faster!

Software Version