Apricot; Virtually Nutritious
May 19, 2022
Apricot; Virtually Nutritious
Score 8 out of 10
Vetted Review
Verified User
Software Version
Apricot 360
Overall Satisfaction with Apricot by Social Solutions
With a plenthora of clients and the hassle of keeping personal information safe Apricot provides said safe easy and reliable source to keep said detailed information
- Customer Support is especially supportive when troubleshooting or trying to think-tank certain aspects of your database like form ideas or Query Filters
- User Interface is immeasurably customizable with varied multiple options allowing for a unique look for every company or organtization
- Database Administrative tools are easy to access and provide varied methods of filtering the amount of viewable resources users can access
- I feel that the pricing of Users is a tad bit ridiculous with the prices scaling unusually high for more than the default amount of users at what it felt like an unreasonable ask in price
- Some Professional administrative tools like copying a form can only be done by Social Solution staff members and such a tool for each company/organizations administrator would definitely help go a long way
- Opening up more offices across the country/globe might provide better hours to reach key staff members instead of being held to one specific time zone
- Provided easily accessible online forms for clients to fill out at their pleasure for our organizations services
- Provides a unique tool where clients can be easily contacted in groups via email or text with updates and news we can share
- Allows accountability for staff when mistakes are made via the history portion to view who had made a mistake and when and how for future improvement
Apricot has provided us with the ability to view and see long term affects that our services provide for our clients over varying time periods. Thus allowing us to view which services and programs have the most benefit and which could use some more work, which is the most cost effective and which provides the best short and long term goals we're aiming for.
With such a detailed database we were able to create more detailed reports and queries to view the long term affects of our programs. With having been with Social Solutions for a long period our information can be better separated and viewed to see which services are providing the most affects so that we can invest more into similar programs. We can also view which neighborhoods are getting the most assistance to that we can have better tools in place for them in the future.
While tools like Microsoft Access were used in the past the limitations of the programs became problematic over time. With that said we needed a better solution that Apricot provided with its online database. Initially with its limited usage we were inclined to use tools like Google Drive to better keep some of the online forms we would provide for clients however as Apricot has come out with more updates like Secure Web Forms and Connect we can better use these tools to provide easier online forms that we can manage and view and altar to our needs.
Do you think Bonterra Case Management delivers good value for the price?
Yes
Are you happy with Bonterra Case Management's feature set?
Yes
Did Bonterra Case Management live up to sales and marketing promises?
Yes
Did implementation of Bonterra Case Management go as expected?
Yes
Would you buy Bonterra Case Management again?
Yes