Happy Esri User
October 22, 2019

Happy Esri User

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ArcGIS

We are an R&D Center at a University. Our applications are both internal and external:
Internally, we use ArcGIS to manage university needs, such as campus mapping and inventory. We also use the suite of products for teaching and production work.
Externally, it is used as a core solution for extramural projects - like building a county GIS or similar client needs.


  • Enterprise GIS - multi-user, multi-versioned geodatabase access through a host of apps and web tools really help people stay connected to data.
  • Cartography - fantastic control and customization available with the ability to automate workflows.
  • Training - tons of training videos, seminars, and other learning materials are easily accessed. The help documentation is superb.
  • Ability to manage an organization through dashboards is extremely helpful.


  • Hard to find things in Pro that I used frequently in ArcMap.
  • Dislike increasing reliance on having everything run as a script.
  • User management can get buggy.
  • The high availability of training exercises and materials available save valuable faculty time - we don't have to create those materials from scratch.
  • The ability to use the software for a wide variety of application spaces gives us maximum flexibility in pursuing extramural funding
  • Novel applications developed by our team help facilitate university success
None of the competing products we use are listed - we use Hexagon Digital Cartography Studio, ENVI, and MapServer. These products fill gaps or are open source alternatives sought by clients.
Esri techs work super hard at solving our problems and are quick to respond. Among the best tech support in the business.

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Desktop GIS analysis is a continuing strength as are enterprise-wide applications and data management. Advanced configurations of Portal and the Amazon pricing model are a nightmare to sort out.


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