Good but needs improvement !
Updated December 08, 2020

Good but needs improvement !

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Arena

We use Arena for quality control and is used across the whole organization. It helps us maintain our revision control and change control for effective backtracking of root cause and design verification and validation. It also helps us to keep check of equipment calibration and keep track of decisions pending approvals and helps maintain change control flow.

Pros

  • Ease of customization and to establish a Quality system
  • Excellent customer support
  • Easy formatting

Cons

  • Auto-generate numbers in a pattern
  • Templates for BOM creation
  • Integration with companies with different Quality system
  • We are developing a new product and it helps a lot to take care of version control.
  • Traceability for root cause analysis
  • Change control and approvals with E-signatures
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
Prior experience of the product was the most important reason. One of our contract engineering firms was using Arena and we thought it would be good for us to keep it consistent with them because we were just starting to set up quality system for the company. It was very important that we had a smooth transition between the companies.

Do you think Arena PLM and QMS delivers good value for the price?

Yes

Are you happy with Arena PLM and QMS's feature set?

Yes

Did Arena PLM and QMS live up to sales and marketing promises?

Yes

Did implementation of Arena PLM and QMS go as expected?

Yes

Would you buy Arena PLM and QMS again?

Yes

Arena team has been very helpful in resolving our issues and the help section of arena is very helpful. the introductory sessions to help set up the arena has been really helpful. they have been consistently hosting arena training for new employees to learn on how to make the most out of arena and the price for which is pretty reasonable.
Arena has been good in terms of updating their software to make it more easy for the companies to use the tool to maintain their quality systems. It still has long ways to go to add additional functionalities that could make it easier to maintain a proper QMS .
This is the first time I'm using any quality management system. I had fun setting up Arena with my team and it was a very good learning experience.
As described in the cons section, the organization of the system can be more organized and made more intuitive to fix. Arena is well suited for small organizations to quickly implement quality control and develop flowcharts.

Using Arena

Lessons for Success

Evaluating Arena and Competitors

I would not change my selection process.

Arena Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
In the initial stages of arena purchase, they helped a lot in configuring the QMS to our personal needs. They even offered additional sessions at free of cost to help us getting acquainted with the software. The sessions were very informatory and helped the team understand how to make most of the software.

Using Arena

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
None
  • uploading new documents
  • creating a new form
  • creating quiz for training purposes.
  • navigation from page to page can be improved.
  • search functionality needs to be upgraded .

Comments

  • Alaine Portnoy | TrustRadius Reviewer
    Alaine Portnoy
    (Vendor Representative) commented 6 years ago
    Thank you for taking the time to provide a review of Arena QMS. You offer great advice about making use of customer service. Our Customer Success Coaches are here to make sure you succeed and get the most value from your Arena PLM or QMS product. We hope you continue to leverage these resources to enhance your experience.

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