Item: Arena PLM and QMS
Rating: 3
Author: Verified User

Overall Satisfaction with Arena PLM and QMS

Use Cases and Deployment Scope

Quality Document Management System and component drawing/bill of materials management. [Arena PLM and QMS] keeps track of our changes and manages phase gate approvals. Not all of our business systems are incorporated into arena such as manufacturing metrics and procurement related pricing information and cost management. It does however allow for documentation of supply chain sources.

Pros and Cons

Pros

Navigation is logical
Can incorporate and expand on linking different parts of the organization
Phase gate system automatically prevents improper approval or purchasing of parts

Cons

System modifications take a long time to implement
Users cannot pullback their own change order submissions without admin support
Navigation tabs in change orders make it difficult to access important information without advanced knowledge of the system. Need to be able to put important information in obvious and easy to reach locations.

Key Differentiators

Product Features
Product Usability

Although I did not make the decision to move to Arena PLM [and QMS], but the most important factor to me would be usability and functionality of the system to aggregate different documents and processes across the business in one central location. Arena seems to do a good job of this, but our company needs to optimize it.

Key Insights

Do you think Arena PLM and QMS delivers good value for the price?

Not sure

Are you happy with Arena PLM and QMS's feature set?

Yes

Did Arena PLM and QMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Arena PLM and QMS go as expected?

Would you buy Arena PLM and QMS again?

Likelihood to Recommend

[Arena PLM and QMS] does a great job of allowing me to look up and find linked documents. It is hard for me to say if the system itself is the cause of frustrations or if it is just how our company set it up during the initial launch. In any case, I don't have enough knowledge of the system to personally recommend it.

Using Arena PLM and QMS

Comments

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Alaine Portnoy
(Vendor Representative) commented 3 years ago
Thank you for the time to provide additional feedback on your review of Arena QMS. We're happy to learn that your initial difficulties with change management have been rectified and you're realizing the benefits of Arena!

Robust system not used to fullest potential