Item: Arena PLM and QMS
Rating: 9
Author: Verified User

Overall Satisfaction with Arena PLM and QMS

Use Cases and Deployment Scope

Arena [PLM and QMS] is being used as QMS across the whole organization. We utilize it for document control, training, and managing quality processes such as complaints and field actions. It addresses many business problems that were present in our previous manual system and has allowed not only greater control but also increased visibility for all users throughout the entire process in question.

Pros and Cons

Pros

Visibility/transparency throughout processes
History/tracking
Relative simplicity of user interface

Cons

More display options/settings

Return on Investment

Quality

Key Differentiators

I am unsure of this as I was not a part of the business decision to purchase Arena [PLM and QMS].

Key Insights

Do you think Arena PLM and QMS delivers good value for the price?

Not sure

Are you happy with Arena PLM and QMS's feature set?

Yes

Did Arena PLM and QMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Arena PLM and QMS go as expected?

Yes

Would you buy Arena PLM and QMS again?

Yes

Likelihood to Recommend

At our company, we use Arena [PLM and QMS] for things like document control, training, complaints, and field actions. For these purposes, Arena [PLM and QMS] has worked quite well in our business setting. I don't actually know of any scenarios at this time where Arena [PLM and QMS] would be less appropriate - at least none that our company currently uses.

Comments

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Alaine Portnoy
(Vendor Representative) commented 4 years ago
Thank you for your review of Arena PLM and QMS and sharing your positive experience!

Arena PLM and QMS is great!