Item: Arena PLM and QMS
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Across the whole organization as a form of document control to support the QMS of the company. Used by R&D, Quality, Manufacturing, Sales, and Executive Team.

Pros and Cons

Change Order organization, bringing together crossfunctional people
Live status updates of changes
Graphical user interface

Uniformity in adding files - it is different in a "Item" versus a "change"
Change Order interface creates long pages, but edit buttons only at top and bottom
Searching between Items, Changes, Training, etc. is difficult for a new user. Involves knowing what files belong to each type.

Key Differentiators

Prior Experience with the Product

I am not the one who makes this decision.

Arena Implementation

I am not the one who makes this decision.

Key Insights

Do you think Arena PLM and QMS delivers good value for the price?

Not sure

Are you happy with Arena PLM and QMS's feature set?

Yes

Did Arena PLM and QMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Arena PLM and QMS go as expected?

I wasn't involved with the implementation phase

Would you buy Arena PLM and QMS again?

Yes

Alternatives Considered

Agile CRM

Agile does not have as clean and user-friendly an interface as Arena.

Appropriate for creating items that require multiple people to do an analysis per their SME, sign off on changes, and document changes. Trackability could be improved, and it feels less appropriate for collaboration, which has to happen offline. There are no tools for synchronous document editing or suggesting.

Review of Arena PLM and QMS

Overall Satisfaction with Arena PLM and QMS