A digital and mobile world review
February 18, 2020

A digital and mobile world review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with AT Internet

AT Internet is used as an analytics solution for some of our clients in the Energy department in my case. We used this solution to follow the usage of mobile applications. One of the main goals was to have feedback about the main application functionalities used by users. We were also interested in distribution in the mobile device space (Android, iOS). About the last point, we noted an improvement: AT Internet doesn't give the details on Apple devices and it was impossible to get the Apple model detail. Indeed, the analytics information about Apple devices just says "iPhone", unlike Android smartphones ("Samsung model A3," for example).

Pros

  • The new interface simplifies the reading of main information, especially the number of hits by day/month.
  • The distribution devices/web navigator and the related versions (except an improvement for Apple devices).

Cons

  • Smart SDK: the idea of configuring custom analytics in a deported interface and not in the application code is great. But in fact, the functionality is hard to use and the pairing is very difficult. We needed your support to solve the pairing, but after that the configuration is perfectible. For example, we had synchronization/refreshment problems in the user interface.
  • In the end, we didn't use the functionality
  • As described in the previous question, the improvement must be done on the Apple information devices.
  • We didn't calculate the ROI in our context. The objectives are: know the real user experience to bring more value to products.
The support was excellent and reactive. The conference call was good and brought the answers to our questions.
Didn't use other solutions in my project context. I know solutions like Google Analytics but never used them.
AT Internet is well suited in usage reporting by day, week, month, etc. It is also well suited to get geographical hits and to know the target of the user (web navigator, smartphone, etc.). I think AT Internet is powerful for marketing/advertising, but I cannot confirm that (not my business project).

Comments

More Reviews of Piano Analytics