Item: Jira Software
Rating: 8
Author: Gabe Judson

Overall Satisfaction with Atlassian JIRA

Use Cases and Deployment Scope

We use JIRA for several applications including software development project coordination, bug tracking, purchase request management, and HelpDesk ticketing.

Pros and Cons

Pros

JIRA is an extremely flexible and feature rich issue tracking software package.
The ability to extend the feature set through plugins and custom code as well as the comprehensive workflow settings make JIRA a great choice for any task tracking application.
Easy integration with other Atlassian products as well as third party version control and authentication systems.

Cons

I would like to see more fine grained control over event notifications.

Return on Investment

Increased visibility into the product development roadmap.
Fewer support contract lapses due to missed renewal dates.

Likelihood to Renew

It is a highly flexible, feature rich, cost competitive software package.

Likelihood to Recommend

Great choice for any workflow based task management application.

Comments

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Highly flexible, feature rich, cost competitive software package.

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