Item: Jira Align
Rating: 8
Author: PAULIUS BUCINSKAS

Overall Satisfaction with Atlassian Jira Align (formerly AgileCraft)

Use Cases and Deployment Scope

It is being used for multiple different projects to create new tickets and track already created queues for Production, UAT, and Enhancement tickets. It allows us to check the status of each issue, assign to multiple departments, and see work logs in one ticket for the issue affecting multiple aspects of the product. We have dashboards created for easier access of necessary queues.

Pros and Cons

Pros

Reporting and dashboard creation.
Assigning tickets to different teams and tracking process of each issue.

Cons

Search query building options could be more user friendly.

Return on Investment

It allows to have clear deployment items structure.
Backlog tracking helps us to forecast deployment size and fixes count.

Support Rating

Great tool for issues tracking on multiple different queues for different projects.

Key Insights

Do you think Jira Align delivers good value for the price?

Yes

Are you happy with Jira Align's feature set?

Yes

Did Jira Align live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Align go as expected?

I wasn't involved with the implementation phase

Would you buy Jira Align again?

Yes

Other Software Used

Box, ServiceNow, Zoom

Likelihood to Recommend

Well suited for tracking issues in multiple environments. Tickets can be easily migrated from one environment to other. Teams can share findings and updates through the comments section. There is also an option to create multiple tracking queues for different issue categories (content issues, code issues, enhancements and etc.). New updates being sent to all who are involved with the ticket.

Jira Align Feature Ratings

Comments

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Issue tracking for different platforms in one place.