Auryc is a great tool for site performance and improving customer satisfaction
November 22, 2021

Auryc is a great tool for site performance and improving customer satisfaction

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Auryc

I use Auryc for the feedback section and screen recording. If someone leaves feedback that requires customer support we will reach out to help. We use the screen recordings to see if something on the site is not working properly. We also you the heatmaps to see the customers' journey and if the site needs to be improved to increase revenue.
  • Feedback collection.
  • Screen recordings for trouble shooting.
  • Heatmaps.
  • Clean reporting.
  • Feedback.
  • Screen recordings.
  • Heat maps.
  • The voice of the customer section has been great in assisting with customer service issues in a timely manner.
  • The Behavior sessions have been great when IT needs to troubleshoot something on the website and they can't recreate the issue.
  • Auryc has been great at showing site speed spikes to determine what might be causing it.
Auryc has a lot more features than Hotjar. The screen recordings have been great which Hotjar didn't have. Hotjar didn't track the site speed spikes or the NPS score.

Do you think Auryc delivers good value for the price?

Yes

Are you happy with Auryc's feature set?

Yes

Did Auryc live up to sales and marketing promises?

Yes

Did implementation of Auryc go as expected?

Yes

Would you buy Auryc again?

Yes

Auryc is well suited for feedback, tracking NPS, heatmaps, troubleshooting the website.