Beneficial and Qualified Options to Identify and Resolve Customer Journey Situations
January 28, 2022

Beneficial and Qualified Options to Identify and Resolve Customer Journey Situations

Male Seah Bian | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Auryc

This tool is helpful when it comes to
creating outstanding customer journeys and optimizing revenue.



Allows customer journeys to be optimized
faster.



Manifest and emphasize what is essential
information with a visual context in all digital user interactions.



As part of our ongoing website optimization
efforts, this is useful for tracking custom events.

Pros

  • It is ideal for tracking user behavior and engagement.
  • It helps discover what works and what doesn't, as well as what can be improved.
  • It is a fantastic tool to discover where and why our consumers are having problems.

Cons

  • Despite the fact that Auryc's team is always training and guiding you through everything, there is a learning curve for novices.
  • Auryc helps with site performance, checkout, landing page optimization, blog updates, and customer service and NPS, among other things.
  • We have options for backtracking events if we don't configure tracking for a particular event.
  • It's great for recording sessions and seeing how users interact with the website.
  • Through funnel views, stakeholders can see churn and optimization goals.
Auryc provides an easily accessible
customer support team that is quick to answer queries or provide installation
assistance via email and online documentation. It is also well optimized, with quick
results when analyzing large and medium data sets, not without first ignoring
that allows integration with a variety of third-party alternatives.

Do you think Auryc delivers good value for the price?

Yes

Are you happy with Auryc's feature set?

Yes

Did Auryc live up to sales and marketing promises?

Yes

Did implementation of Auryc go as expected?

Yes

Would you buy Auryc again?

Yes

The session recording tool in Auryc is one of its most
useful features, as it allows you to filter by particular time frames and
traits to find people who participated in a design experiment and see how they
interact with new content.

It's worth noting that Auryc's funnel analysis makes it easy
and clear for stakeholders to see where conversion rates are falling.

We can also quickly design pop-up exit questionnaires and
collect your own data.

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