Item: Avanan
Rating: 9
Author: Ken Thompson

Overall Satisfaction with Avanan

Use Cases and Deployment Scope

Avanan is currently being used across our entire organization. The spam/phishing filtering alone has had a tremendous impact. Our users no longer spend a significant portion of their day sifting through email noise to get to essential communications. With the number of users in our organization, we're talking about thousands of messages per day.

Pros and Cons

Pros

Excellent anti phishing/anti spam filtering.
Excellent customer support.
Excellent anti malware.

Cons

The user interface is a bit cumbersome.
Semi steep learning curve.
Creating custom filters could be easier.

Return on Investment

Increased efficiency of our users.
Improved risk mitigation.

Support Rating

There have been several times that I've had to contact Avanan support and they've always been very responsive. They acknowledge my situation within a few hours and typically have a fix for my issue within a few days.

Key Insights

Do you think Avanan delivers good value for the price?

Yes

Are you happy with Avanan's feature set?

Yes

Did Avanan live up to sales and marketing promises?

Yes

Did implementation of Avanan go as expected?

Yes

Would you buy Avanan again?

Yes

Usability

As previously stated, the user interface could use some work. Overall, I find it satisfactory, but there is definitely room for improvement. The learning curve is a bit steep, but over time it becomes less of an issue.

Likelihood to Recommend

As previously stated, we use Avanan primarily for anti-spam/phishing filtering. We couldn't happier with its performance in this respect. The anti-malware module is more difficult to rate as we also use Microsoft's O365 anti-malware, but we haven't had a situation where malware has made it through to our users.

Avanan Feature Ratings

Comments

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Avanan is a terrific email filtering solution