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Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)

Use Cases and Deployment Scope

Avaya PBX and message have been used widely in our company. It addresses the communication between sites and the core office.

Pros and Cons

Pros

Sound quality is good
Avaya support is pretty good
Manage friendly

Cons

Cost per phone can be reduced
Can be more efficient to open a ticket ASAP
Can be more system integration to manage whole voice infrastructure

Return on Investment

Avaya has a strong technology support to reduce the down time
Avaya has different product line to suit a company's requirement
Avaya makes communication more efficient.

Alternatives Considered

AB Tasty,Acquisio,Cisco TrustSec

Avaya has better support service.

Likelihood to Recommend

Using Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)

Likelihood to Renew

8

Our support team are trained well on Avaya system. Hardware investment is there.

Comments

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