Avaya Works Great
Anonymous | TrustRadius Reviewer
February 21, 2019

Avaya Works Great

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Avaya

Avaya is used across the whole organization, as it is our corporate phone system and all of our locations within the state are using it. It provides our phone calls between the locations as well as outside of the company.
  • It's a great system and very easy to use.
  • Has a super voicemail system that my users like a lot.
  • They are continuing to enhance the product so it continues to get better and better, keeping up with other competitors.
  • Personally, I like the Avaya Site Administration client software, and I'd love to see them enhance this and not force everyone over to the web to administer the system.
  • Enhance the Ayava Aura Messaging to do what the 3rd party software companies can do.
  • It does what we need it to do, so we don't heavily invest in this technology but rather into the manufacturing end of our business.
  • We believe we have more than achieved the return on our investment for the Avaya phone system and associated equipment.
Avaya has always handled the basic functionality for us, so we are very happy with it. I've heard from other companies that left and went with another system and they comment on how now much they miss Avaya.

Avaya IX Contact Center Feature Ratings

Agent dashboard
8
Validate callers
9
Outbound response
9
Call forwarding
10
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
9
Interactive voice response
9
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
9
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
9
Recording
9
Quality management
10
Call analytics
8
Historical reporting
9
Live reporting
10
Customer surveys
9
Customer interaction analytics
9