Go On Avaya
February 16, 2019
Go On Avaya
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
We use Avaya across the whole organization. It's mainly used as a VOIP solution but our IM and Video conferences are through Skype for Business.
Pros
- Easy management
- Easy configuration
- Stability
Cons
- Need to have a good marketing like Cisco
- A lot of training centers as we face a delay until there is availability in the training schedule
- Online awareness of the new products
- Cost savings for calls abroad with the regional office
- Cost savings for calls between the branches
- Time-saving for conference calls through Avaya
- Cisco Business Edition 6000 (BE6000) and Skype for Business (formerly Lync)
Price wise Avaya is more convenient.
Avaya Infinity™ Feature Ratings
Using Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
1300 - all company departments
- Calls between branches inside the country
- Calls with the regional offices
- Conference calls
- I think the integration with Skype for Business and the numbering map between both of them.
- If we are able to publish the system it will be good for mobile users.
Comments
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