Very good Call Center system.
June 23, 2023

Very good Call Center system.

Sethy Koy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Avaya Call Center Elite

Inbound call center with reporting and voice recording.

Pros

  • Skill-based routing.
  • Redundancy
  • Feature-rich.
  • Stability

Cons

  • Integration with digital channels.
  • Improve customer experience.
  • Cisco Unified Communications Manager (Call Manager)
Avaya's feature is better and has better local partner support.

Do you think Avaya Call Center Elite delivers good value for the price?

Yes

Are you happy with Avaya Call Center Elite's feature set?

Yes

Did Avaya Call Center Elite live up to sales and marketing promises?

Yes

Did implementation of Avaya Call Center Elite go as expected?

Yes

Would you buy Avaya Call Center Elite again?

Yes

Cisco Unified Communications Manager (Call Manager), Atos Unify OpenScape Business, 3CX
Voice call center system for customers who need enterprise-grade features.

Avaya Call Center Elite Feature Ratings

8.2
Agent dashboard
6
Validate callers
9
Outbound response
8
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
8
Interactive voice response
10
REST APIs
6
Call scripts
8
Call tracking
10
Multichannel integration
4
CRM software integration
7
9.0
Recording
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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