Great Experience with Avaya Elite.
June 23, 2023

Great Experience with Avaya Elite.

Scott Jackson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Call Center Elite

Contact Center Elite provides ACD for our company.
  • Excellent call routing.
  • Easy logic and programming.
  • Highly stable platform.
  • Easier IVR flow integration.
  • It has helped us meet our customer experience requirements enabling our associates to meet client needs.

Do you think Avaya Call Center Elite delivers good value for the price?

Yes

Are you happy with Avaya Call Center Elite's feature set?

Yes

Did Avaya Call Center Elite live up to sales and marketing promises?

Yes

Did implementation of Avaya Call Center Elite go as expected?

Yes

Would you buy Avaya Call Center Elite again?

Yes

Call routing for medium and very large corporate environments.

Avaya Call Center Elite Feature Ratings

Agent dashboard
Not Rated
Validate callers
10
Outbound response
Not Rated
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
10
Call tracking
9
Multichannel integration
Not Rated
CRM software integration
10
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated