Avaya Experience Platform
March 19, 2024

Avaya Experience Platform

Simone Hidalgo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Avaya Experience Platform

I sell Avaya Experience Platform to users and it's a great platform.
  • Digital media
  • Customer Journey
  • Recording
  • Dialer
  • Less agents doing the same thing
  • High cost
It's a high cost, it must be better, but Avaya Experience Platform is a very trustful solution.

Do you think Avaya Experience Platform delivers good value for the price?

No

Are you happy with Avaya Experience Platform's feature set?

Yes

Did Avaya Experience Platform live up to sales and marketing promises?

Yes

Did implementation of Avaya Experience Platform go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya Experience Platform again?

Yes

It's very good for the customer journey, but it's necessary to have a predictive dialer.

Avaya Experience Platform Feature Ratings

Agent dashboard
9
Validate callers
9
Outbound response
7
Call forwarding
9
Click-to-call (CTC)
10
Warm transfer
9
Predictive dialing
3
Interactive voice response
6
REST APIs
8
Call scripts
8
Call tracking
10
Multichannel integration
8
CRM software integration
9
Inbound call routing
9
Omnichannel inbound routing
8
Recording
9
Call analytics
9
Historical reporting
9
Live reporting
9
Customer surveys
9
Customer interaction analytics
9