On the way to being full package
March 31, 2024
On the way to being full package
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Experience Platform
Avaya OneCloud CCaaS 's ability to route and reroute call traffic to meet our needs has been a game changer. We feel like we are more in control of our flows and assignments to agents. This was a level up from our old system. As long as there is enough processing power from the desktops it performs excellent.
- call routing
- skills for agents
- it also brings in other arms of the business for unified approach
- it demands a lot of CPU
- better drop downs
- on the fly changes for skills
- this product has visibly allowed to see calls that were being missed prequeue
- We estimate a 3-6% increase in sales from calls we would have lost before
- We are easily 10% more efficient because of the WFM
Do you think Avaya Experience Platform delivers good value for the price?
Yes
Are you happy with Avaya Experience Platform's feature set?
Yes
Did Avaya Experience Platform live up to sales and marketing promises?
Yes
Did implementation of Avaya Experience Platform go as expected?
Yes
Would you buy Avaya Experience Platform again?
Yes