Avaya Infinity™ Review
March 19, 2024

Avaya Infinity™ Review

Kimyia Youngblood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Experience Platform

I use the Avaya Infinity™ while I am working by using CMS, as well as when I am working remotely while using Avaya Workplace. So far, I haven’t had any issues with the products. Everything is great.

Pros

  • Avaya Workplace
  • CMS
  • Avaya IP phones
  • So many features.
  • Great opportunities
WFO recording
CMS
System Manager

Do you think Avaya Infinity™ delivers good value for the price?

Yes

Are you happy with Avaya Infinity™'s feature set?

Yes

Did Avaya Infinity™ live up to sales and marketing promises?

Yes

Did implementation of Avaya Infinity™ go as expected?

Yes

Would you buy Avaya Infinity™ again?

Yes

A scenario I have used that is well suited is having Workplace on my computer to mirror my desk phone. It is a great feature and I love it.

Avaya Infinity™ Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
Not Rated
Call forwarding
10
Click-to-call (CTC)
Not Rated
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
10
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
10
Multichannel integration
Not Rated
CRM software integration
Not Rated
10.0
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
Not Rated
Historical reporting
10
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

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