Item: Avaya Infinity™
Rating: 9
Author: Verified User

Overall Satisfaction with Avaya Experience Platform

Use Cases and Deployment Scope

I use this product in my organization to supplement all of our agencies to fulfill their day-to-day processes. So the scope of my use case is to capitalize off of downtime. We want to make sure our employees and our customers are operating at their top, their full potential.

Pros and Cons

Pros

The analytics are great.

Cons

More like the timing of the retrieval and response time that we get. I think that we would need to ensure to make it better.

Return on Investment

Well, it actually has improved the scope of work that we've been looking for thus far. So we haven't had any issues yet.

Alternatives Considered

I haven't yet. I haven't had any come across the table yet.

Key Insights

Do you think Avaya Infinity™ delivers good value for the price?

Yes

Are you happy with Avaya Infinity™'s feature set?

Yes

Did Avaya Infinity™ live up to sales and marketing promises?

Yes

Did implementation of Avaya Infinity™ go as expected?

Yes

Would you buy Avaya Infinity™ again?

Yes

Likelihood to Recommend

Appropriate. I think it's well suited when we have outages to bring this software back and the way we like to implement it, it does a phenomenal way of getting things back up and we're able to piggyback off of the time of the downtime and what it's been doing.

Avaya Infinity™ Feature Ratings

Comments

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Avaya Infinity™ Review