Avaya Customer Review.
November 28, 2024
Avaya Customer Review.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Experience Platform
I appreciate the flexibility of setting up our phone tree to accommodate our practice needs. The analytics are very helpful as they allow us to manage staffing accordingly (peak time, call volume, etc.). The call log is exceptional because it has provided guidance in resolving patients' complaints. Also, it has allowed us to train staff better to communicate effectively.
Pros
- Analytics
- Call Log
- Phone tree
- Modification to phone set-up update in real time.
Cons
- There has been a continued issue with the phone not ringing at times at one clinic location (Aliana). Several patients brought this to our attention. We are currently working with a tech at Avaya to resolve the issue.
- No issues with the features.
- Weave
Weave is not comparable to Avaya. Weave does not have an in-depth analytic option.
Do you think Avaya Infinity™ delivers good value for the price?
Yes
Are you happy with Avaya Infinity™'s feature set?
Yes
Did Avaya Infinity™ live up to sales and marketing promises?
Yes
Did implementation of Avaya Infinity™ go as expected?
Yes
Would you buy Avaya Infinity™ again?
Yes
Comments
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