Avaya IP Office
October 02, 2023

Avaya IP Office

Denise Maleno | TrustRadius Reviewer
Score 7 out of 10
Vetted Review

Overall Satisfaction with Avaya IP Office

The IP office is installed for all of our users. Our help desk staff is currently using it to address customer issues.
  • Call center
  • There are sometimes issues with audio speech paths
  • The IP office has had a positive impact on our company. It has helped greatly with our help desk calls.

Do you think Avaya IP Office delivers good value for the price?

Yes

Are you happy with Avaya IP Office's feature set?

Yes

Did Avaya IP Office live up to sales and marketing promises?

Yes

Did implementation of Avaya IP Office go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya IP Office again?

Yes

I believe the IP Office is well suited for small business. It provides a lot of options for a reasonable investment.

Avaya IP Office Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
7
Directory of employee names
8
Answering rules
7
Call recording
7
Call park
6
Call screening
8
Message alerts
7
Business SMS/External Messaging
7
Online Fax
6
Voicemail Transcription
8
Mobile app for iOS
6
Mobile app for Android
Not Rated
High quality audio
7
High quality video
Not Rated
Calendar integration
6
Meeting initiation
6
Record meetings / events
Not Rated
Desktop sharing
8
Live chat
Not Rated
User authentication
8
Participant roles & permissions
8
Centralized communications management
7
Team messaging
7
Team document sharing
6
Call and meeting analytics
6