Unified Communications as a Service (UCaas) Companies
Unified Communications as a Service (UCaaS) Companies
What are Unified Communications as a Service Companies?
Unified Communications as a service (UCaaS) provide a broad range of communication and collaboration applications and services in the cloud.
UCaaS Features & Capabilities
Presence Technology (makes it possible to locate and identify a computing device)
Audio, web and video conferencing
Some UCaaS vendors also offer contact-center capabilities, including auto-attendant, interactive voice response, call routing and customer relationship management integrations. Many vendors are also building APIs into their offerings. This helps customers embed cloud-based communication tools directly into their applications.
Recent trends in this space include:
Increased integration options: Customers have become more demanding about integrations and require better integrations with CRM and other line-of-business applications.
Security is becoming a differentiator with some vendors providing package encryption and VPN. Even less expensive products are adding two-factor authentication and Single Sign-On.
User interfaces are becoming more customizable. This enables customers to design the product around their corporate brand.
Pricing ranges widely depending on the actual bundle of technologies purchased and the number of users.
Unified Communications as a Service (UCaas) Products
BlueJeans is a web conferencing and unified communications software with multi-vendor, multi-device interoperability with both mobile and browser integration for businesses of any size.
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
Fuze Voice is a cloud-based unified communications platform that includes IP-PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.
Dialpad is a cloud communications platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta,...
FluentCloud, from FluentStream Technologies, is a dynamic, cloud-based business phone system. FluentCloud includes FluentStream's leading phone system, phone service and customer support team, all in one. The FluentCloud product aims to provide businesses with new telecommunications flexibility,...
Unify, formerly Siemens, offers unified communications as a service.
West Corporation headquartered in Omaha, Nebraska offers unified communications as a service.
Cisco offers hosted unified communications as a service.
Broadview OfficeSuite is a cloud--based unified communications system with features like high-definition video conferencing, VoIP, and online faxing.
Zello for Work is designed to turn any smartphone into a user-friendly push-to-talk (PTT) device on any network. This can be done with the user’s existing smartphones or ruggedized devices. Zello users can speak in groups or to direct contacts, decreasing nonessential noise in the work...
Google offers unified communications as a service.
Verizon offers unified communications as a service.
Output Messenger is a leading secure and private instant messaging solution designed for all businesses. This solution provides real time chat on the user’s desktop and mobile through single user credentials. The solution also allows users to securely share ideas.
MessageMedia offers enterprise communications via SMS. The company says it serves 15,000 clients worldwide including Fortune 100 financial services, healthcare, and technology companies, as well as government and non-profit entities. According to the vendor, key values include reliability, as well...
Clearpointe in Little Rock, Arkansas offers unified communications as a service, and managed IT services.
PanTerra Networks in Santa Clara, California offers unified communications as a service.
Tata Communications is a modular unified communication platform for global voice, unified conferencing, managed services, and communication APIs through its tier-1 IP netework available in five continents.
Evolve IP’s Unified Communications suite fully integrates voice, video, instant messaging and presence, desktop sharing, and audio/web conferencing. Critical communications features are delivered in familiar applications such as Microsoft Outlook and Lync, Google Apps, and Salesforce.com, thus...
BT Global offers unified communications as a service.
Broadvox in Cleveland, Ohio offers unified communications as a service.
Microsoft offers unified communications as a service.