Best Unified Communications as a Service (UCaaS) Solutions13Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.Zoom1https://media.trustradius.com/product-logos/X0/J2/JJQC92U6VWBP.PNGNetFortris (formerly Fonality)2https://media.trustradius.com/vendor-logos/jl/H5/V8K3PGZTKTRQ-180x180.JPEG8x8 X Series (Formerly Virtual Office)3https://media.trustradius.com/product-logos/9w/uJ/9034PBRQVENT.PNGMicrosoft Teams4https://media.trustradius.com/vendor-logos/tf/J4/RTX1AO2GSVNS-180x180.JPEGFuze5https://media.trustradius.com/product-logos/K9/Bf/41QQ840QO2WN.JPEGGoogle Hangouts6https://media.trustradius.com/vendor-logos/a6/c6/JGG6SW6IUMTJ-180x180.PNGMiCloud Connect (formerly ShoreTel)7https://media.trustradius.com/product-logos/OB/Gq/ZU36O5V0X0AT.PNGJive Hosted VoIP8https://media.trustradius.com/product-logos/4i/FW/BXC237ZFZ929.PNGRingCentral9https://media.trustradius.com/vendor-logos/f4/PY/TD7Q013W5TH1-180x180.JPEGCisco Unified Communications Manager (Call Manager)10https://media.trustradius.com/vendor-logos/KP/BJ/EKH5RFTLCO4X-180x180.PNGDialpad11https://media.trustradius.com/product-logos/Ma/mJ/S2U09DBACACR.JPEGVonage Business Cloud12https://media.trustradius.com/vendor-logos/He/vK/IU9UKXJPCJ7G-180x180.JPEGEvolve IP - IP Phone Systems13https://media.trustradius.com/product-logos/C5/tf/6RFH2P0TBEO6.PNGFluentCloud14https://media.trustradius.com/product-logos/Kz/My/09BONELOUWQK.PNGUnify Unified Communications as a Service15https://media.trustradius.com/vendor-logos/5N/A7/7RX2SF5X2KVD-180x180.PNGWest Unified Communications as a Service16https://media.trustradius.com/vendor-logos/TW/ME/EDCIZ7QPIS3V-180x180.PNGCisco Hosted Unified Communications Services17https://media.trustradius.com/vendor-logos/KP/BJ/EKH5RFTLCO4X-180x180.PNGBroadSoft UC-One18https://media.trustradius.com/product-logos/xf/xZ/SJTLG48HOHXL.JPEGOfficeSuite UC (formerly Broadview)19https://media.trustradius.com/vendor-logos/lC/O7/AWW2NV1VTHTD-180x180.JPEGZello for Work20https://media.trustradius.com/product-logos/TU/CU/3AQJI2O8BBT0.PNGAT&T Connect21https://media.trustradius.com/vendor-logos/0v/1T/HNOTHTBZNCK2-180x180.JPEGGoogle Unified Communications as a Service22https://media.trustradius.com/vendor-logos/a6/c6/JGG6SW6IUMTJ-180x180.PNGVerizon Unified Communications as a Service23https://media.trustradius.com/vendor-logos/0R/qQ/N94WVN7UKJOM-180x180.JPEGOutput Messenger24https://media.trustradius.com/product-logos/ou/ZP/7OARPT0U5X0J.PNGMessageMedia SMS25https://media.trustradius.com/product-logos/8f/B5/S8KVS3SAISU7.PNG

Unified Communications as a Service (UCaaS) Solutions

Best Unified Communications as a Service (UCaaS) Solutions

TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Unified Communications as a Service (UCaaS) Solutions

What are Unified Communications as a Service Solutions?

Unified Communications as a Service (UCaaS) platforms provide a broad range of communication and collaboration applications and services in the cloud. The three main capability areas UCaaS solutions cover are: voice/VoIP, audio and video conferencing, and instant messaging/chat. Many vendors also include team collaboration features, such as screen sharing or real-time document editing. Contact Center software may also be offered as a separate solution or add-on product.


Many vendors in the UCaaS space started out offering one type of communication tool, like Web Conferencing or VoIP software, and then expanded their cloud services to include other types of communication tools. As a result, there is a certain degree of overlap between UCaaS and these two software categories. Certain vendors may be more well known for their web conferencing and voice solutions, even if they also offer fully featured UCaaS platforms.


Other legacy unified communication (UC) vendors have had comprehensive unified communications solutions for a while, but many of these systems started out as on-premise solutions. Now, both vendors also offer unified communications delivered via the cloud.

UCaaS Features & Capabilities

  • Instant message/chat

  • Presence Technology (makes it possible to locate and identify a computing device)

  • Audio, web, and video conferencing

  • Voice/VoIP technology

  • Team collaboration features (e.g. screen sharing)

  • Business email

  • Call recording

  • Centralized management


Some UCaaS vendors also offer contact-center capabilities, including auto-attendant, interactive voice response, call routing, and customer relationship management integrations. Many vendors are also building APIs into their offerings. This helps customers embed cloud-based communication tools directly into their applications.

UCaaS Trends


Recent trends in this space include:


  • Increased integration options: Customers have become more demanding about integrations and require better integrations with CRM and other line-of-business applications.

  • Security is becoming a differentiator with some vendors providing packaged encryption and VPN, as well as two-factor authentication and Single Sign-On.

  • User interfaces are becoming more customizable. This enables customers to design the product around their corporate brand.

  • A high degree of consolidation of different types of communication software (e.g. audio/video conferencing, VoIP) into unified cloud platforms.

Pricing Information

Pricing ranges widely depending on the actual bundle of technologies purchased and the number of users.

Unified Communications as a Service (UCaaS) Products

Listings (1-25 of 40)

Zoom

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Top Rated
1182 Ratings

Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

8x8 X Series (Formerly Virtual Office)

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153 Ratings

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

Microsoft Teams

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230 Ratings

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Fuze

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123 Ratings

Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

Google Hangouts

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401 Ratings

Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. This platform is part of Google’s G Suite offering and integrates with applications such as Gmail and Google+. Pricing for G Suite plans range from $5-$25 per user per month.

Jive Hosted VoIP

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Top Rated
76 Ratings

Jive Hosted VoIP is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

RingCentral

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Top Rated
126 Ratings

RingCentral is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Cisco Unified Communications Manager (Call Manager)

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Top Rated
93 Ratings

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Dialpad

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38 Ratings

Dialpad is a cloud communications platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, ...

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

2 Ratings

FluentCloud, from FluentStream Technologies, is a dynamic, cloud-based business phone system. FluentCloud includes FluentStream's leading phone system, phone service and customer support team, all in one. The FluentCloud product aims to provide businesses with new telecommunications flexibility, ...

BroadSoft UC-One is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file sharing, virtual meeti...

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Zello for Work is designed to turn any smartphone into a user-friendly push-to-talk (PTT) device on any network. This can be done with the user’s existing smartphones or ruggedized devices. Zello users can speak in groups or to direct contacts, decreasing nonessential noise in the work environme...

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Output Messenger is a leading secure and private instant messaging solution designed for all businesses. This solution provides real time chat on the user’s desktop and mobile through single user credentials. The solution also allows users to securely share ideas.

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MessageMedia offers enterprise communications via SMS. The company says it serves 15,000 clients worldwide including Fortune 100 financial services, healthcare, and technology companies, as well as government and non-profit entities. According to the vendor, key values include reliability, as wel...