Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
Unified Communications as a Service (UCaaS) Solutions
Best Unified Communications as a Service (UCaaS) Solutions
- Best Unified Communications as a Service (UCaaS) Solutions include: Zoom, Jive Hosted VoIP, Vonage Business Cloud, Cisco Unified Communications Manager (Call Manager), Microsoft Teams, and Google Hangouts.
- A complete list of Unified Communications as a Service (UCaaS) Solutions is available here.
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Unified Communications as a Service (UCaaS) Solutions
What are Unified Communications as a Service Solutions?
Unified Communications as a Service (UCaaS) platforms provide a broad range of communication and collaboration applications and services in the cloud. The three main capability areas UCaaS solutions cover are: voice/VoIP, audio and video conferencing, and instant messaging/chat. Many vendors also include team collaboration features, such as screen sharing or real-time document editing. Contact Center software may also be offered as a separate solution or add-on product.
Many vendors in the UCaaS space started out offering one type of communication tool, like Web Conferencing or VoIP software, and then expanded their cloud services to include other types of communication tools. As a result, there is a certain degree of overlap between UCaaS and these two software categories. Certain vendors may be more well known for their web conferencing and voice solutions, even if they also offer fully featured UCaaS platforms.
Other legacy unified communication (UC) vendors have had comprehensive unified communications solutions for a while, but many of these systems started out as on-premise solutions. Now, both vendors also offer unified communications delivered via the cloud.
UCaaS Features & Capabilities
Presence Technology (makes it possible to locate and identify a computing device)
Audio, web, and video conferencing
Team collaboration features (e.g. screen sharing)
Some UCaaS vendors also offer contact-center capabilities, including auto-attendant, interactive voice response, call routing, and customer relationship management integrations. Many vendors are also building APIs into their offerings. This helps customers embed cloud-based communication tools directly into their applications.
Recent trends in this space include:
Increased integration options: Customers have become more demanding about integrations and require better integrations with CRM and other line-of-business applications.
Security is becoming a differentiator with some vendors providing packaged encryption and VPN, as well as two-factor authentication and Single Sign-On.
User interfaces are becoming more customizable. This enables customers to design the product around their corporate brand.
A high degree of consolidation of different types of communication software (e.g. audio/video conferencing, VoIP) into unified cloud platforms.
Pricing ranges widely depending on the actual bundle of technologies purchased and the number of users.
Unified Communications as a Service (UCaaS) Products
Listings (1-25 of 46)
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. This platform is part of Google’s G Suite offering and integrates with applications such as Gmail and Google+. Pricing for G Suite plans range from $5-$25 per user per month.
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Jive Hosted VoIP is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
RingCentral is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.
Dialpad is a cloud communications platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, ...
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.
FluentCloud, from FluentStream Technologies, is a dynamic, cloud-based business phone system. FluentCloud includes FluentStream's leading phone system, phone service and customer support team, all in one. The FluentCloud product aims to provide businesses with new telecommunications flexibility, ...
BroadSoft UC-One is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file sharing, virtual meeti...
Unify, formerly Siemens, offers unified communications as a service.
Cisco offers hosted unified communications as a service.
West Corporation headquartered in Omaha, Nebraska offers unified communications as a service.
OfficeSuite UC is a cloud--based unified communications system with features like high-definition video conferencing, VoIP, and online faxing. It was acquired by Windstream when the company acquired Broadview in 2017.
Zello for Work is designed to turn any smartphone into a user-friendly push-to-talk (PTT) device on any network. This can be done with the user’s existing smartphones or ruggedized devices. Zello users can speak in groups or to direct contacts, decreasing nonessential noise in the work environme...
Google offers unified communications as a service.
Verizon offers unified communications as a service.
Output Messenger is a leading secure and private instant messaging solution designed for all businesses. This solution provides real time chat on the user’s desktop and mobile through single user credentials. The solution also allows users to securely share ideas.
MessageMedia offers enterprise communications via SMS. The company says it serves 15,000 clients worldwide including Fortune 100 financial services, healthcare, and technology companies, as well as government and non-profit entities. According to the vendor, key values include reliability, as wel...
Clearpointe in Little Rock, Arkansas offers unified communications as a service, and managed IT services.