Phone system that does what you require with additional features
January 10, 2024

Phone system that does what you require with additional features

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya IP Office

We currently use Avaya IP Office as our phone system. This helps us keep compliant with phone recordings, giving us the ability to pause when we are collecting financial information. It also allows us to work in the office and also ability to work away. The mobile phone app means that we don't need to purchase mobile phone contracts for individual, as this can easily replace this. Meaning we don't have to have individual mobile phone numbers but a single office number.
  • Phone receptionist
  • Fully customised
  • Use of desk phones
  • Recording access
Easily editable receptionist,meaning that during office hours where we can create rules so the phone is answered or the right message gets to clients

Overall Satisfaction Continued

  • Call Cost reduced
  • ability analyze phone system calls

Do you think Avaya IP Office delivers good value for the price?

Yes

Are you happy with Avaya IP Office's feature set?

Yes

Did Avaya IP Office live up to sales and marketing promises?

Yes

Did implementation of Avaya IP Office go as expected?

Yes

Would you buy Avaya IP Office again?

Yes

Avaya IP Office Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
8
Answering rules
10
Call recording
8
Call park
10
Call screening
6
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
9
Mobile app for Android
9
High quality audio
7
High quality video
7
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
8
Participant roles & permissions
8
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
7