Avaya IP Office

Pricing

View all pricing

Voice

$82

Cloud

per user/per month

Digital

$129

Cloud

per user/per month

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

6.1

Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.1

Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

5.3

Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

5.8

Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

5.2

Avg 7.7

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.6

Avg 8.2

Call Management

Customized phone system settings

6.4

Avg 8.2

7.9
Answering rules
(10) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
7
Call recording
(7) Ratings
Automatic recording of inbound and outbound calls
8.3
Call park
(10) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
7
Call screening
(9) Ratings
Ability to block numbers or send calls directly to voicemail
7
Message alerts
(9) Ratings
Receive SMS and email message notifications for voice and fax messages
4.5
Business SMS/External Messaging
(5) Ratings
Unlimited SMS and/or MMS with clients
4.3
Online Fax
(3) Ratings
Ability to send and receive faxes over the internet
4.9
Voicemail Transcription
(5) Ratings
AI-powered voice-to-text transcription of voicemails

Mobile apps

Apps are compatible with mobile devices.

6.3

Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6.3

Avg 7.7

Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is Avaya IP Office?

The globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on premises. IP Office offers capabilities that supports customer and employee interactions and experiences.

Avaya IP Office Integrations

Mattersight Predictive Behavioral Routing (discontinued)

Avaya IP Office Competitors

Fathom
Genesys
Cisco

Avaya IP Office Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.

Fathom are common alternatives for Avaya IP Office.

Reviewers rate Call park highest, with a score of 8.3.

The most common users of Avaya IP Office are from Small Businesses (1-50 employees).

Comparisons

View all alternatives

Compare with

Reviews and Ratings

(24)

May 23rd 2024

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Pros
Cons

Mobile Client Feature: Users have found the mobile client feature of the phone system very convenient for accessing contacts, sending text messages, and managing calls on their smartphones even when away from their desks. The intuitive interface has made it effortless for users to stay connected and productive while on the move.

Service Reliability and Rich Features: Reviewers have praised the system for its consistent service reliability, extensive range of features such as call rerouting and auto attendant options, and easy deployment process with reliable support services. This combination ensures a smooth communication experience for businesses of all sizes.

Flexibility for Multi-Site Setups: Customers appreciate the system's adaptability in handling multi-site setups seamlessly and integrating effectively with various CRM solutions to streamline communication processes. The flexibility allows companies to scale operations without compromising efficiency.

Compatibility with Avaya Aura Solution: Some users have expressed that the system could improve its compatibility with the Avaya Aura solution, rather than operating as a separate entity. This integration would enhance overall user experience and workflow efficiency.

Reliability Issues with Mobile Client: Reviewers have pointed out that the mobile client frequently encounters glitches, underscoring the need for enhanced reliability to ensure seamless communication on-the-go.

Limited Cloud Offering and Endpoint Choices: Customers have highlighted concerns about the lack of a true cloud offering in their region and have voiced a desire for more endpoint choices to cater to diverse business needs effectively.

Reviews

(1-13 of 13)

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Avaya IPO Review

Rating: 7 out of 10

July 09, 2024

Ian Measures

Senior Engineer

Direct Voice and Data (Telecommunications, 11-50 employees)

Vetted Review

10 years of experience

Use Cases and Deployment Scope

Avaya IP Office is used as a primary means of communication with a number of our customers. It has been a robust, reliable platform for many years and it still fulfills a lot of the needs of on premise telephony for certain types of companies, such as manufacturing and engineering where the workforce is less mobile.

Pros and Cons

SIP calling
Digital telephony extensions
Analogue telephony extensions

Likelihood to Recommend

Engineering firms and specific companies where the workforce is primarily based onsite.
Firms where old style digital or analogue telephony is either a requirement, or the only need.
Dect systems where users will need to roam across a site.

Phone system that does what you require with additional features

Rating: 9 out of 10

January 10, 2024

Verified User

Vetted Review

Verified User

4 years of experience

Use Cases and Deployment Scope

We currently use Avaya IP Office as our phone system. This helps us keep compliant with phone recordings, giving us the ability to pause when we are collecting financial information. It also allows us to work in the office and also ability to work away. The mobile phone app means that we don't need to purchase mobile phone contracts for individual, as this can easily replace this. Meaning we don't have to have individual mobile phone numbers but a single office number.

Pros and Cons

Phone receptionist
Fully customised

Likelihood to Recommend

Easily editable receptionist,meaning that during office hours where we can create rules so the phone is answered or the right message gets to clients

Avaya IP Office

Rating: 7 out of 10

October 02, 2023

Denise Maleno

Director of Accounting

Convergent Solutions Group (Telecommunications, 11-50 employees)

Vetted Review

3 years of experience

Use Cases and Deployment Scope

The IP office is installed for all of our users. Our help desk staff is currently using it to address customer issues.

Pros and Cons

Call center

Likelihood to Recommend

I believe the IP Office is well suited for small business. It provides a lot of options for a reasonable investment.

Avaya IP Office Review

Rating: 9 out of 10

September 10, 2023

Verified User

Vetted Review

Verified User

4 years of experience

Use Cases and Deployment Scope

It's a phone system. We use it to make phone calls.

Pros and Cons

It is a phone system. It dials calls, makes sure there's a secure login, and keeps securities actually quite good on it. It provides and allows for VPN access into the VPN phones, into it via SIP or via IP sac, and has a good voicemail system.

Likelihood to Recommend

Well, it seems to be well-suited. A distributed office like ours, which is over a hundred people in many locations, it seems to be suited for any kind of small business. I would not see it suited for larger offices or where there are two or more large locations. It does work in that area, but I don't think it's as well suited for anywhere over 500 to a thousand people.

Avaya IP Office Review

Rating: 10 out of 10

September 10, 2023

Nathan Burgess

Territory Manager

AT&T (Telecommunications, 10,001+ employees)

Vetted Review

8 years of experience

Use Cases and Deployment Scope

So not only do we sell the Avaya IP Office, but we use it in our office as well. So we use it for multiple things. Obviously, we have a small, almost like a call center team that we use the automated attendant feature call-in to kind of distribute the calls to where they need to go, let the customers kind of direct their own choices on which department they need to speak with. And then other things that I use it for, we use the mobile client to tie into. So as we're out those events like this, we can still get our telephone calls, emails, things like that as well.

Pros and Cons

So my favorite thing that it does well is the mobile client. It's very easy to use to access my contacts as if I'm sitting at my desk in the office. I can send text messages to other parties within my department as well. So that's the best thing. Staying in touch even though I'm not sitting at my desk.

Likelihood to Recommend

So I haven't had one where it's not appropriate at all unless somebody was going pure cloud. Obviously, this is not a cloud product, but from an on-premise solution like the IP office is, we've sold it to companies that have five users and we've sold it to customers that have thousands of users. So it's very expandable, adjustable to be it's hybrid, so it's IP and digital mix capabilities. So that's a strong suit.

Great all-in-one box for all your UC needs!

Rating: 7 out of 10

June 27, 2023

Verified User

Vetted Review

3 years of experience

Use Cases and Deployment Scope

Perfect fit for an on-prem smb to Midmarket UC system that can scale. Nothing beats the feature-rich all in box system.

Pros and Cons

Scale
All in one box
Nimble
Flexibility
Compact

Likelihood to Recommend

Perfect for smb and midmarket clients that are looking for an on-prem solution. Any customer that has many Branch locations which needs feature rich capabilities and can share centralized management. Same time, branch offices which will need local survivability and trunking.

Avaya IP Office cost analysis

Rating: 9 out of 10

June 27, 2023

Verified User

Vetted Review

Verified User

30 years of experience

Use Cases and Deployment Scope

Everyday communication for business processes.

Pros and Cons

Service reliability
Feature rich
IVR
Voicemail

Likelihood to Recommend

Suited for General Business

Avaya IP Office from CALA perspective

Rating: 8 out of 10

June 27, 2023

Shawn Knight

Product Manager

Cable & Wireless Communications (Telecommunications, 1001-5000 employees)

Vetted Review

15 years of experience

View profile

Use Cases and Deployment Scope

It is our lead product for on-premise communications for our small to medium-business market segment.

Pros and Cons

Reliable communications
Good feature set
Easy to deploy and support

Likelihood to Recommend

It is well suited for small to medium businesses who are not yet ready to move to the cloud, but want a feature-rich, reliable, Unified Communications solution.

Why Avaya IP Office makes sense

Rating: 10 out of 10

June 27, 2023

Kristina Hawthorne

Avaya Sr. Field Engineer

Entre Computer Solutions (Information Technology & Services, 11-50 employees)

Vetted Review

19 years of experience

Use Cases and Deployment Scope

I am a business partner, so I quote, demo, sell, implement, maintain and am certified in all aspects of Avaya IP Office and ACO.

Pros and Cons

Feature set
Gradual migration
Maintenance

Likelihood to Recommend

I can't think of a time that Avaya IP Office is not well suited unless it's being implemented on an enterprise customer, where another platform would better fit.

Best Small site solution

Rating: 9 out of 10

June 27, 2023

Verified User

Vetted Review

Verified User

15 years of experience

Use Cases and Deployment Scope

Easy to use, easy to setup and sync for multiple locations.

Pros and Cons

Easy
Multi-Site
User Friendly
Feature Rich

Likelihood to Recommend

Small Site, Multi Locations, Not well for Large Deployments or remote workers.

Satisfaction

Rating: 10 out of 10

June 27, 2023

Marcos Hayashi

IT Services and Governance Manager

Interplayers (Hospital & Health Care, 1001-5000 employees)

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

I am using the Avaya IP Office for our Contact Center and also Back Office. We are providing Contact Center Services for several end customers in Brazil. We have installed IP Office, ACCS, Experience Portal, and Voice Mail.

Pros and Cons

Flexible solution
Integration with CRM solutions
Flexible setups
Easy to build some particularly solutions

Likelihood to Recommend

Highly customizable, easily to implement, and lots of partners to integrate.

Basic features

Rating: 9 out of 10

June 23, 2023

Verified User

Vetted Review

Verified User

10 years of experience

Use Cases and Deployment Scope

It is my main telecom system. It solves my phone needs.

Pros and Cons

Call Rerouting is getting call to the right person.
Auto attendant in use to route calls.
Nice interface with features.

Likelihood to Recommend

It meets the ease of routing calls.

Avaya IP Office - PBX for today and tomorrow

Rating: 10 out of 10

April 29, 2015

Richard Heller

Sr. Telco Technician

Tektivity (Information Technology and Services, 11-50 employees)

Vetted Review

5 years of experience

Use Cases and Deployment Scope

Not only do we sell the Avaya IP Office but we use in our own organization. We were recently purchased by Carrier Access, and due to the flexibility of the phone system we will be able to integrate our new parent company onto our PBX once the MPLS between the locations is online. We already had the necessary licensing on our system, so the only additional cost would be those of the new phones that will be installed. Having worked with multiple PBX platforms, I find the AVAYA easy to implement, setup, use, and manage. If a company is going to do their own MAC (moves adds and changes) or would like to this system allows that to be done with out having to deal with a very steep learning curve.

Pros and Cons

Centralization is key. If you want to have all of your facilities on one phone system, to help mitigate telecom costs this is the system for you. You purchase the necessary licensing (one time purchase) and the licenses stay with you as long as you stay on that platform!
Flexibility is fantastic. Whether you want to use the IP Office as a key system, or replace your existing partner system, or run as a PBX. This system will do it all, I was very impressed with the compatibility of the IP Office with legacy equipment. Have a Partner system? Not a problem. Have a Definity system? Not a problem!
Broad based technology. You can utilize CO trunks (POTS lines), ISDN/PRI, T1, SIP, etc.... What ever your carrier hands off to you the IP Office can integrate with. No need to work with a third party vendor to get your interface up and running. AVAYA is a one stop shop, and if you have an existing warranty, just upgrade your IPOSS information on the system and your new hardware is covered.

Likelihood to Recommend

The limitations of this unit are 2000 users, across 32 different locations. It is an SME product that is well past the border into enterprise territory with out having the enterprise expense. To top it off you can virtualize the servers! Anything outside of this scope would need to step into an Avaya Aura system. Do not forget to check with your vendor for leasing options if you do not want to have your new phone system fall into the category as a capitol project.