Great Tool to have on hand...
Updated April 02, 2025

Great Tool to have on hand...

Carmeletha Lofton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AxisCare Home Care Software

AxisCare Home Care Software is an indispensable tool for our workplace. With this system, our employees can easily clock in and out, and we can keep track of their working hours for precise payroll processing. Additionally, the system's reporting capabilities ensure smoother payroll and tax transactions. AxisCare Home Care Software system is a reliable platform that enables us to stay informed and compliant with healthcare industry regulations. It is user-friendly and easy to manage, making it the ideal choice for any organization.

Pros

  • Provide spreadsheets
  • accurate time stamps
  • allow for custom creations
  • Billing Invoices
  • Reports

Cons

  • GPS
  • ease of mobile app for managers
  • ability to perform task in the app
  • ability to manage all task in a mangers setting
  • Convenient Tool I'm able to work anywhere.
  • easy to use
  • The staff loves the app. We can chat through out the day.
It is easy to navigate.
Generations Home care - Axis offers more at a better rate

Do you think AxisCare Home Care Software delivers good value for the price?

Yes

Are you happy with AxisCare Home Care Software's feature set?

Yes

Did AxisCare Home Care Software live up to sales and marketing promises?

Yes

Did implementation of AxisCare Home Care Software go as expected?

Yes

Would you buy AxisCare Home Care Software again?

Yes

well suited for State regulations; GPS fails to follow accurately.

Using AxisCare Home Care Software

30 - Administrator, Direct care staff, Managers, and coordinators
5 - In-house staff only use the system, and the administrators use the back side of the system
  • State Regulations
  • Accurate time stamps
  • ease of GPS
  • Reports for billing
  • intergration
  • Maps
  • staff communications
  • pictures
  • Be able to speak with staff or client through tele
Im satified with the system and the support team it offers

Evaluating AxisCare Home Care Software and Competitors

Yes - Generations home care. we replaced it because it offers better rates. and features
  • Integration with Other Systems
  • Ease of Use
Integration of the system offers many options, the best of all is the ability to bill on/ for different platforms.
less selections

AxisCare Home Care Software Implementation

  • Implemented in-house
Change management was minimal - Understanding the navigation of the system
  • there were no issues

AxisCare Home Care Software Training

  • Online Training
  • In-Person Training
The training was easy to implement and understand. We had no issues completing all the training offered by the Axis staff. They were all very knowledgeable about the product and walked us through every step until the go-live day. We did the hand-holding until the end, our staff was very pleased with the patience of our trainers and thankful for their understanding, helping to be sure we were well-trained and ready for our go-live date. We are grateful. Thanks again to the trainers.
I would give this training a high rating because it was thorough and easy to understand. The trainers were detailed and very helpful throughout the transition process. They promptly addressed any concerns or issues, making it simple to set up the new Axis system and app. The support received when we encountered minor issues was excellent as well; they worked with us until everything was functioning properly. Overall, the experience was smooth and effective, leading to a successful implementation of the system.

Configuring AxisCare Home Care Software

This product is configured entirely for our job duties, if there was a suggestion to fit our needs they were happy to listen and welcomed our feedback. This product offers so many benefits to the homecare industry and is almost perfect it's a great product and I'm glad I was introduced to the system.
No, Not at the moment. They offer lots of training on any new features added to the system and an added benefit is if you miss a webinar you can always rewatch any training by there is a library of recordings that are offered to you for free at no extra cost. and if you or staff need to retrain you can always look up any pieces of training as well and rewatch the videos they provide for you at any time.
Some - we have done small customizations to the interface - Any customizing we have done was minor. We didn't need to do much as everything was pretty much already available to us so the were only small things like uploading Business logos or employee or client information that was needed at a glance if we happened to not have access to our desktops when we were out of the office.
No - we have not done any custom code
No, we did not do any additional configuration they were not needed.

AxisCare Home Care Software Support

I love the support team. Each time I had any problems or questions, they solved the issues quickly, and they called me back promptly if requested.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No- didnt know it was offered
We called about an issue of adding payers, and it was quickly resolved. and the support team guided us until the issue was completed

Using AxisCare Home Care Software

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Scheduling
  • GPS
  • Adding clients and staff
  • Sending messages to staff
  • clock in and out use
  • entering information to intergate with some Insurance

AxisCare Home Care Software Reliability

The system offered what we needed.
We had no issues with the availability of the system, it has been reliable so far, the only issues were geo location at some point due to staff being in rural areas, geo location will fail to pick up.
Some of the pages load slowly and there's issues with the downloads

Integrating AxisCare Home Care Software

Integration was seamless, they handled everything I did not have to do much.
  • Gamiss
  • tellus
  • no at the moment
NA
Not sure
Use them they are very easy to impliment into any system that your using

Relationship with AxisCare Home Care Software

Vendor was very detailed in the explanation of the product.
He was available if we needed anything and he kept in contact with us until set up was completed.
Ease of intergration
Very affordable

Upgrading AxisCare Home Care Software

Comments

  • Silas Findley | TrustRadius Reviewer
    Silas Findley
    commented 2 years ago
    Hi Carmeletha, Silas here from AxisCare. Thank you for sharing your feedback on our software. We’re thrilled to hear that overall you find AxisCare valuable for managing your home care agency. If you would like to discuss any of the comments you made in your review further, we would love to talk with you. You can reach our Support Team at 1-800-528-6201 or via email at support@axiscare.com. We're here for you! We appreciate your partnership and look forward to continuing to serve you.

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