Confusing for a new user
Overall Satisfaction with Axosoft
We use Axosoft in our support, sales, and in my department for IT. I can't comment too much on the other departments but for IT we use it for help desk ticketing.
- Although I haven't delved in super deep it looks pretty customizable. You can get the UI to show exactly what you want.
- A bit hard to use, or a steep learning curve. The UI isn't super intuitive at first, it took me awhile to pick it up and I had to get someone to basically show me what they recommend I set my filters and UI to.
- This might be a case of improper setup but when making tickets, there isn't an auto response, so we get a lot of duplicate tickets if a conversation happens on the emails before someone takes the case and replies through OnTime.
- Don't have any specific numbers but overall it's done a decent job.
I actually like JIRA better, to me the UI is a lot cleaner. Easier to use, and search tickets.
Do you think Axosoft delivers good value for the price?
Not sure
Are you happy with Axosoft's feature set?
Yes
Did Axosoft live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Axosoft go as expected?
I wasn't involved with the implementation phase
Would you buy Axosoft again?
No