Azure AI Speech, a great fellow traveler in your speed to text adventure!
May 04, 2024

Azure AI Speech, a great fellow traveler in your speed to text adventure!

Hugo Martínez Arroyo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Speech to Text
  • Speech Translation
  • Speaker Recognition

Overall Satisfaction with Azure AI Speech

We use Azure AI Speech to capture the user's voice from an Angular frontend app to then tokenize/rank words for helping the User to have a fact checker in an open discussion with another speaker

Pros

  • Build a conversational language understanding model
  • Translate text with Azure AI Translator service
  • Create a custom text classification solution

Cons

  • Voice quality needs to be improved
  • Word Error Rate in Azure is bigger than OpenAI's, needs to improve
  • Quick to get up to speed to build a call center system
  • Increased new customers onboard since capturing voice with Azure AI
Azure AI Speech easier to build up than the others.

As well having better integration with other services we have deployed in Azure Cloud, winning speed in the go-to-market.

Do you think Azure AI Speech delivers good value for the price?

Yes

Are you happy with Azure AI Speech's feature set?

Yes

Did Azure AI Speech live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Azure AI Speech go as expected?

Yes

Would you buy Azure AI Speech again?

Yes

For a Call Center question/answer model, Azure AI Speech performs very well.

It is not ideal for creating a flawless Speech-to-Text based customer self-service experience, OpenAI performs better.

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