Speech Analytics Redefined
March 15, 2022

Speech Analytics Redefined

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Speech to Text
  • Text to Speech
  • Speaker Recognition

Overall Satisfaction with Azure Cognitive Speech Services

We mainly used Azure Cognitive Speech Services for text to speech and speech to text use cases to take note of the things we say to our client. As a technical support engineer, we say a lot of pointers and reminders to our clients and we have to make sure that we also know what we previously had told them so this is very important for us.

Pros

  • Easily leverage the available APIs even with the free version.
  • Accurate speech to text.
  • Local languages are supported.

Cons

  • Pricing is costly, it seems MS is forcing you to opt with the premium version since you can only use worth five hours of free translations.
  • Speech to text analysis.
  • Can read and analyze local languages.
  • Technical support engineers were able to review the things they have said and have logs to each customers.
  • Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Just used this once but for me Azure is much easier since the company uses Office 365.

Do you think Azure AI Speech delivers good value for the price?

Yes

Are you happy with Azure AI Speech's feature set?

Yes

Did Azure AI Speech live up to sales and marketing promises?

Yes

Did implementation of Azure AI Speech go as expected?

Yes

Would you buy Azure AI Speech again?

Yes

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Since this is made by Microsoft, integration wouldn't be a huge obstacle with your O365 applications. You just have to check if your apps are available for integration, use the available APIs then you are good to go.

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