Speech Analytics Redefined
March 15, 2022
Speech Analytics Redefined
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Speech to Text
- Text to Speech
- Speaker Recognition
Overall Satisfaction with Azure Cognitive Speech Services
We mainly used Azure Cognitive Speech Services for text to speech and speech to text use cases to take note of the things we say to our client. As a technical support engineer, we say a lot of pointers and reminders to our clients and we have to make sure that we also know what we previously had told them so this is very important for us.
- Easily leverage the available APIs even with the free version.
- Accurate speech to text.
- Local languages are supported.
- Pricing is costly, it seems MS is forcing you to opt with the premium version since you can only use worth five hours of free translations.
- Speech to text analysis.
- Can read and analyze local languages.
- Technical support engineers were able to review the things they have said and have logs to each customers.
- Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Just used this once but for me Azure is much easier since the company uses Office 365.
Do you think Azure AI Speech delivers good value for the price?
Yes
Are you happy with Azure AI Speech's feature set?
Yes
Did Azure AI Speech live up to sales and marketing promises?
Yes
Did implementation of Azure AI Speech go as expected?
Yes
Would you buy Azure AI Speech again?
Yes