Item: Azure AI Bot Service
Rating: 8
Author: Verified User

Overall Satisfaction with Azure Bot Service (Microsoft Bot Framework)

Use Cases and Deployment Scope

We needed a chatbot that could understand the user query (NLP), and based on the user query intent, fetch results from the both structured and unstructured databases. I used various Azure services along with the bot framework to solve this problem.

Pros and Cons

Pros

Easy to integrate different Azure services.
Easy to integrate with various chat bot softwares like Skype or Jabber.

Cons

Azure documentation still needs some improvement.

Return on Investment

High impact on time savings.
Database independent support.

Alternatives Considered

Dialogflow (formerly Api.ai)

Azure Bot is a complete package, and Microsoft is working in a very enthusiastic way to improve the developer experience.

Support Rating

Support is helpful when we have a problem, but online documentation is lacking.

Key Insights

Do you think Azure AI Bot Service delivers good value for the price?

Yes

Are you happy with Azure AI Bot Service's feature set?

Yes

Did Azure AI Bot Service live up to sales and marketing promises?

Yes

Did implementation of Azure AI Bot Service go as expected?

Yes

Would you buy Azure AI Bot Service again?

Yes

Likelihood to Recommend

Azure Bot Service is well suited for when you want a stable version of chatbot and want to get good results. Microsoft also provides various Azure services that you can integrate easily within your bot framework.

Comments

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The complete package to make a chatbot