Great AI bot Service Platform.
January 25, 2026

Great AI bot Service Platform.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Azure AI Bot Service

We used the Azure AI Bot Service to create a bot for our Microsoft Teams platform and our website. The Microsoft Teams bot was used to moderate internal chats and help us communicate with team members. On the website, we used it as a customer service bot that answered basic customer queries and filed complaints, which were later resolved by our customer service team.

Pros

  • MDR services are really great on Azure AI Bot.
  • Cognitive services help enhance bots and also pre made bots.
  • The hosting ability allows to create many bots and store them.

Cons

  • It's very difficult to debug; often third-party apps and external software are required.
  • Customization of bots is hard to do and is not very accessible.
  • Learning curve is quite steep, one requires prior experience to be able to work with Azure AI Bot Service.
  • Due to Azure AI bot we were able to reduce the burden o our Customer Service team.
  • High Return on Investment.
  • Reduce response time for Customer complaints.
Azure AI Bot Services offers a wide range of features, including customization and multiple bot hosting, but using them effectively requires familiarity with the software beforehand. It does allow us to debug on the platform, so we have to use third-party software. The customization feature, while many, is very difficult to use.

Do you think Azure AI Bot Service delivers good value for the price?

Yes

Are you happy with Azure AI Bot Service's feature set?

Yes

Did Azure AI Bot Service live up to sales and marketing promises?

Yes

Did implementation of Azure AI Bot Service go as expected?

Yes

Would you buy Azure AI Bot Service again?

Yes

From personal experience, I can recommend the Azure AI service to reduce the burden on your customer service team, as we did. We created a customer service bot and automated our Frequently Asked Questions section, as well as an interactive platform for registering other complaints that the bot cannot handle, which are later addressed by our customer service team.

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