Azure Bot Service offers a great collaboration toolset with lightweight implementation
February 15, 2020

Azure Bot Service offers a great collaboration toolset with lightweight implementation

Maurice Samuels | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Azure Bot Service (Microsoft Bot Framework)

Bot Framework was analyzed as a potential solution for real-time communication for help desk enablement and collaboration. It was primarily used by the help desk area and those who have the ability to report and input problem tickets. Due to the free form nature of our help desk software, a real-time communication solution would assist in completely and accurately documenting problems and requested analysis and research.

Pros

  • Real-time communication.
  • Lightweight software protocols.

Cons

  • Most robust features only available within Microsoft toolset.
  • Too much coding required for a basic functioning bot.
  • Real-time collaboration and communication over existing network protocols - very positive.
  • Not 100% stable (availability) - very negative.
Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language.
Lex is very limited with integration with standard hardware and network configurations.
Lex has performance issues and was too slow to meet near real-time collaboration requirements.
Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract.
No new onsite personnel as required and training sessions and manuals were included.
Very fast response and problem resolution were made available.
Detailed configuration guidance was provided at no extra cost.
Patching was a bit too frequent.

Do you think Azure AI Bot Service delivers good value for the price?

Yes

Are you happy with Azure AI Bot Service's feature set?

Yes

Did Azure AI Bot Service live up to sales and marketing promises?

Yes

Did implementation of Azure AI Bot Service go as expected?

Yes

Would you buy Azure AI Bot Service again?

Yes

Any application where real-time communication is required.
Not suited for secure communications.
If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.
If 100% availability is required, this is not a good choice, stability was an area of concern.

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