Balsamiq is Sweet
March 02, 2020

Balsamiq is Sweet

Karen Chamberlain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Balsamiq

Multiple people at my company use this for software design mockups. We've used it to gain approval for the pages in a customer's portal, including how customers would be funneled and traverse them (depending upon their goals), and how processes would work through APIs we are developing. For this type of design, we previously used Visio.
  • Toolbar at the top makes sure everything is at your fingertips.
  • Options available are generous and suited to laying out processes.
  • Viewing wireframes easy to see process down the left side of the screen.
  • Adding notes easy for collaboration.
  • Some of the objects aren't very easy to edit.
  • Adding items to a list not intuitive.
  • Resizing columns isn't easy or sometimes possible.
  • ROI is neutral. We've used it enough to justify the price.
  • People like the interface, so we use it mainly on customer-facing projects.
  • We also have Visio, so if it doesn't work well in Balsamiq, we go over to Visio.
We think Balsamiq does a good job compared to Visio and we do go to Balsamiq first. We typically know after trying to put together the first wireframe if it will work well in Balsamiq. And we are familiar enough with both tools to get an idea. If it is not working right away in Balsamiq, we go over to Visio.
We haven't had to use the support feature yet.

Do you think Balsamiq delivers good value for the price?

Yes

Are you happy with Balsamiq's feature set?

Yes

Did Balsamiq live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Balsamiq go as expected?

Yes

Would you buy Balsamiq again?

Yes

Anytime you have a process to map out to show others we think it works well. It is easy for multiple people to get in, review, and add their thoughts. The look and feel is nice and even the marked-up version with notes looks presentable enough to show management to get approval/buy-in. We still use Visio for things like swim lanes.