Barracuda fills in the gaps that Microsoft leaves wide open
January 01, 2025

Barracuda fills in the gaps that Microsoft leaves wide open

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Barracuda Email Security Gateway

When we originally signed up for M365, their built-in DLP was bad and rarely caught critical items that needed protection. We needed a better solution and started looking around, and the Barracuda Email Security platform was cheap and did a good job. For us it now does spam filtering, business email continuity, DLP, malware/virus filtering, and URL-review to make sure phishing emails don't get through.

Pros

  • Great job on URL-filtering, it reviews every link sent in an email and rewrites it to open in a sandbox first if clicked on.
  • It's cost-effective and doesn't break the bank

Cons

  • Their DLP is a bit inflexible and cannot handle custom additions. You either turn on the 'group' of regulations you want to protect against (PCI-DSS, HIPAA, credit cards, etc.) and take the defaults, or you don't. Nothing outside of that.
  • They increased the price about 2 years ago.
  • As healthcare, we're heavily regulated and face fines of millions of dollars for a breach. Barracuda helps us ensure that anyone sending email out of our email system is protected even if they make a mistake and sensitive data is encrypted.
  • While the MS tools were built in to M365, they didn't work great, or really at all for our needs. Barracuda cost us a little bit more, but was a cost-effective way to supplement MS and get what we needed.
It's a great platform, the only downside is a common one. It regularly encrypts emails that aren't sensitive, and you don't know until the person on the other end says something or you follow up and ask why they haven't responded. That's a bit of a pain sometimes.
We used Zix before migrating to M365 with a different mail server company. It was okay, but didn't offer all of the features Barracuda did at basically the same price point.

Do you think Barracuda Email Protection delivers good value for the price?

Yes

Are you happy with Barracuda Email Protection's feature set?

Yes

Did Barracuda Email Protection live up to sales and marketing promises?

Yes

Did implementation of Barracuda Email Protection go as expected?

Yes

Would you buy Barracuda Email Protection again?

Yes

I would definitely recommend it due to the decent pricing. I wish the MS built-in M365 tools were better, but Barracuda does a good job of taking their place. For industries that need DLP on their email, like healthcare, banking, and education, Barracuda provides a reliable product for a good cost. The additional services you get, malware/AV filtering, URL filtering, spam protection, business continuity, those are all icing on the cake. The only issues we've ever really had with them is that it will sometimes take a back/forth string of emails and decide randomly to encrypt it, so what was a flowing benign conversation is now locked behind a wall for recipients. As the sender, you have no idea when it's going to decide to do this and have to remember to tag emails with a decrypt tag long before it happens or face the consequences.

Barracuda Email Protection Feature Ratings

Anti-malware
8
Customizability
3
Data Loss Protection
9
Threat Detection
8
Sandboxing
9
Management Tools
5

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