Customizable all the way!
June 13, 2022

Customizable all the way!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BigContacts

I’m really impressed with how easy it is to customize various modules of BigContacts. I started using custom fields for contact profiles, which helped store only the most relevant information for prospects and customers, keeping the CRM data clean. Moreover, I also used the tool to set up custom user roles and access permissions for my team members.

Pros

  • Easily customizable

Cons

  • The tool offers excellent value for its price, and there is no major drawback to using it.
  • Most CRM tools that I have previously used offered limited customization, making them difficult to adapt according to my needs.

Do you think BIGContacts delivers good value for the price?

Yes

Are you happy with BIGContacts's feature set?

Yes

Did BIGContacts live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BIGContacts go as expected?

I wasn't involved with the implementation phase

Would you buy BIGContacts again?

Yes

BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
BIGContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
I would like to see a more advanced version and better functionality of the mobile CRM in the future.

BIGContacts Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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